If you’re an Expression Web user, this article is for you! Please note that Expression Web 4 is now available as a free download. In addition, there will be no further development on Expression web product. This article lists the links to download the free software. It also outlines some of the common issues Expression Web users may face, and it will advise users on how to reach the right tech support for Expression Web assistance.

To begin with, Microsoft Expression Studio 4 Ultimate opens up a new world of creative possibility. Its professional design tools give you the freedom to make your vision real - whether you're designing for standards-based websites, rich desktop experiences, or Silverlight.

The Microsoft Expression Studio family of products includes:

· Expression Web

· Expression Design

· Expression Blend

· Expression Encoder

Let’s discuss these products one-by-one.

Expression Web

Common issues:

  • Expression Web reverts to trial mode.
  • Users receive a message saying that the product key is invalid (see screenshot below).

clip_image002

  • The product key is not accepted during the Expression Web installation process.
  • Users receive a message that says Expression Web 4 has already been activated with the product key.

 

How to get help:

Scenario

Steps to take

Special Notes

The product is still within the support period

· Open a new case by calling:
1 800 936 5800 (NA customers)

· Open a new case at: http://support.microsoft.com/oas

Use the link below to check the product’s support lifecycle:

http://support.microsoft.com/lifecycle/?p1=15530

User needs an immediate resolution

1. Uninstall Expression Web

2. Reinstall a free version at http://www.microsoft.com/en-us/download/details.aspx?id=36179

There is no support provided for free versions of Expression Web

 

Expression Design

Common issues:

  • Product key issues (see screenshot below):

clip_image004

 

 

How to get help:

Scenario

Steps to take

Special Notes

The product is still within the support period

· Open a new case by calling:
1 800 936 5800 (NA customers)

· Open a new case at: http://support.microsoft.com/oas

Use the link below to check the product’s support lifecycle:

http://support.microsoft.com/lifecycle/?p1=14635

User needs an immediate resolution

1. Uninstall Express Design

2. Reinstall a free version at http://www.microsoft.com/en-us/download/details.aspx?id=36180

There is no support provided for free versions of Expression Web

 

 

For support on Expression Blend

Direct line to open a case

1 800 936 5800 (NA customers)

Web link to open a ticket

http://support.microsoft.com/oas

 

Expression Encoder

Direct line to open a case

1 800 936 5800 (NA customers)

Web link to open a ticket

http://support.microsoft.com/oas

Link to download free version

http://www.microsoft.com/en-us/download/details.aspx?id=27870

Support lifecycle

http://support.microsoft.com/lifecycle/?p1=15539

 

I hope this information will help users work successfully with Expression Web 4 and the other products in the Microsoft Expression Studio 4 Ultimate family.