Hello it’s Kevin Hill here. I want to provide some insight into where we are heading with the WER datasets for partners.   We surveyed users of WER data on https://winqual.microsoft.com to get feedback for the direction of features, the below...

8.4% of all hangs in IE9 in the past month are caused by XMLHttpRequest objects blocking the UI thread with a synchronous request. That’s a huge number! With some manageable code changes, these hangs can be avoided, and developers can give their...

In our early February release we switched from custom authentication to Live ID authentication. We had posted sample power-shell scripts to demonstrate how to download cabs, get event hit data etc. I want to share simple C# sample code snippet that...

We’ve had some questions and comments from our partners recently about the process of creating and publishing responses for Windows Error Reporting, so I want to give you some information that will help you create quality responses that get published...

In Windows 7, we've added some techniques and tools that assist with troubleshooting hangs involving multiple processes (if you're interested in the evolutionary history, check out Ryan's "Let There Be Hangs" series , where he describes how hang reporting...

  You might remember a project that the Windows Error Reporting team published on CodePlex .  This project contains a wrapper for our ATOM base web services that allow for automatically downloading Windows Error Reporting data. There is a new...

It is time to do a blog post that points to some resources about the Microsoft Desktop Optimization Pack (MDOP) , since we get a lot of questions about how Error Reporting can work better for small, mid-size, and large corporations. This is part of the...

Today we are deploying an update the the response tools available on https://winqual.microsoft.com   1. The life of a response – Although the lifecycle of a response can vary depending on the scenarios below the general goal of a response is to lead...

I wanted to give an update on things we are doing to make things a little easier for ISV’s, after receiving a lot of feedback and looking closely at our Terms of Use (TOU) agreement for Window Error Reporting we are making some updates.  Once to...

If you have ever wondered where a good place to start with .NET debugging this book is it!  Where as the previous Advanced Windows Debugging book had a single chapter on .NET debugging, this is an entire book dedicated to .NET debugging! Advanced...

There may be times when you have a set of bucketing parameters possibly from an end users event log, the Windows Error Reporting Portal, an online forum entry, or other reasons, but you don't have a cab or dump of this exception.  All is not lost...

Technorati Tags: pdc09 , PDC , Microsoft , Microsoft PDC , PDC 2009 , Windows Error Reporting , Watson , WER , Developer , Quality , Software , Development , Windows 7 , VS 2010 , .NET 4.0 I had a chance to present a lunch session at Microsoft PDC 2009...

Meet the two engineers behind the !Analyze windows debugger extension! http://channel9.msdn.com/posts/Charles/David-Grant-and-Ryan-Kivett-Analyze-Automatic-Root-Cause-Analysis/ !Analyze is an automatic root cause analysis tool for software failures. For...

In our June release we added web services for deleting mapped product(s), deleting mapped files from a product and deleting a mapped file from multiple products. The following code sample shows how to delete mapped products. IMPORTANT: Please use and...

The Windows Error Reporting (WER) platform offers software and hardware companies a way to provide helpful information to customers. When an application stops working the WER client application that runs on Windows (since XP) detects these events and...

Yesterday we released updates to our web services offerings. These updates include the ability to automate the upload of the product mapping XML, getting a list of products mapped, getting the list of mapped files for a product, deleting a mapped file...

If you are a developer and reading this blog you may already know of the direct benefits provided by users submitting error reports, if you are an end-user of an application, on Windows, developers are relying on you to help identify solutions to issues...

This post is a follow up to the original post I did about WER Settings & UI for Windows 7 . While that post outlined the settings UI in Windows 7, this post covers the WER settings UI for Windows Vista. WER Consent Settings: The various WER consent...

Technorati Tags: PSR , WER , WER Services , Problem Steps Recorder , Repro Steps There is a bunch of information on the web about PSR and one of the best is this video on CNET: http://cnettv.cnet.com/2001-1_53-50005144.html as you can see a demo of the...

Hang Bucketing, A Better Way In the previous post I gave a brief introduction of how the first version of hang reporting was implemented using the existing crash reporting infrastructure. Eventually (after Windows XP shipped) a new general purpose...

Crashes Suck In the beginning, we needed a way to close the loop with our customers in order to ease the pain felt from software defects (bugs) that caused crashes.  A simple client service was produced that collected crash dumps from Windows desktops...

Hang Bucketing, v1 On Windows XP, hangs have it rough.  Like a younger sibling, error reporting for hangs has to wear the hand-me-down clothes of crash reporting – it piggybacks on the same 5 fixed bucketing parameters used by crash reporting. However...

Technorati Tags: application , hang , application hang , windows , hung , xproc , hang XProc Well hang reports anyway… Those of you signed up on the Winqual site are likely familiar with the "Event ID" and what it (ideally) represents – that...

How do I get started with Windows Error Reporting (WER)? How do I find Windows Error Reporting information on a PC? How do we match up crash data (Windows Error Reporting signatures) with companies? What files should I map? How do we detect applications...

This post gives a high level overview of the various consent settings WER supports and the corresponding experience a user has when opted into any of those setting. Before going into further details, I want to clarify a couple of terms used here: WER...