Today we are deploying an update the the response tools available on https://winqual.microsoft.com
2. Selecting the appropriate response template – we provide templates that provide guidance for the most common scenarios when communicating with customers who have experienced a crash or hang on Windows. Below you will find a description of common scenarios and the corresponding template(s) that support these scenarios.
We have a template based system for choosing messages to show to end-users. The most common templates are shown and support the most common scenarios. If you have another scenario please comment on this blog post and we will review additional scenarios as they arise.
Common Response Scenarios and templates:
You no longer support a product – If there is a product no longer supported by your company these templates best communicate this to your customers.
You have more information for your customer or need more information from a customer – Company has additional information for customers like KB articles for advanced users, or survey’s asking for feedback.
You have a specific fix – If you know that an issues is fixed in a future version or specific update these templates best communicate the fix to your customers.