WER Services

This blog focuses on technologies that support Windows Error Reporting and Windows Quality data.
Posts
  • WER Services

    Linking responses to failures

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    This blog post will provide clarification on linking responses to failures.  A previously posted blog article provides a good introduction to responses and is a recommended read. You can link a response to either a file or a failure. Associating...
  • WER Services

    Windows Dev Center Reports – Failures based on the faulting process

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    In June 2013, the Dev Center reports were updated.  Failures are now provided based on the faulty process, in addition to the faulting module which was used previously.  These changes provide another level of granularity in determining which...
  • WER Services

    Windows Dev Center Web Services Update

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    Hello again. With an update coming soon to the Dev Center reports , we have made corresponding updates to the Web Service based on the reports. All of the Dev Center Reports are exposed as feeds. This allows your company to pull down all report data,...
  • WER Services

    Windows Dev Center Reports Update

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    Hello. I’d like to provide some information on some changes available next month with the Dev Center Reports. As mentioned in “The only thing constant is change” blog , user mode reports use the Failure based approach. When symbols are not available ...
  • WER Services

    Windows Dev Center – Reports FAQ

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    How do I map files? How can I see Driver Reports? How can I see reports in the Product group summary? How do I make sure I see data for my Product based mappings? Where can I find information on report automation? How do I automate generating product...
  • WER Services

    The only thing constant is change – Part 1

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    Hello it’s Kevin Hill here. I want to provide some insight into where we are heading with the WER datasets for partners.   We surveyed users of WER data on https://winqual.microsoft.com to get feedback for the direction of features, the below...
  • WER Services

    Why You Should Use XMLHttpRequest Asynchronously

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    8.4% of all hangs in IE9 in the past month are caused by XMLHttpRequest objects blocking the UI thread with a synchronous request. That’s a huge number! With some manageable code changes, these hangs can be avoided, and developers can give their...
  • WER Services

    A checklist to help you create clear and accurate responses

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    We’ve had some questions and comments from our partners recently about the process of creating and publishing responses for Windows Error Reporting, so I want to give you some information that will help you create quality responses that get published...
  • WER Services

    XPROC Application Hang Cabs in Windows 7

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    In Windows 7, we've added some techniques and tools that assist with troubleshooting hangs involving multiple processes (if you're interested in the evolutionary history, check out Ryan's "Let There Be Hangs" series , where he describes how hang reporting...
  • WER Services

    MDOP error reporting for small, midsize, and large companies

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    It is time to do a blog post that points to some resources about the Microsoft Desktop Optimization Pack (MDOP) , since we get a lot of questions about how Error Reporting can work better for small, mid-size, and large corporations. This is part of the...
  • WER Services

    New response interface

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    Today we are deploying an update the the response tools available on https://winqual.microsoft.com   1. The life of a response – Although the lifecycle of a response can vary depending on the scenarios below the general goal of a response is to lead...
  • WER Services

    Windows Error Reporting Terms of Use Update

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    I wanted to give an update on things we are doing to make things a little easier for ISV’s, after receiving a lot of feedback and looking closely at our Terms of Use (TOU) agreement for Window Error Reporting we are making some updates.  Once to...
  • WER Services

    Advanced .NET Debugging

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    If you have ever wondered where a good place to start with .NET debugging this book is it!  Where as the previous Advanced Windows Debugging book had a single chapter on .NET debugging, this is an entire book dedicated to .NET debugging! Advanced...
  • WER Services

    Microsoft PDC 2009

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    Technorati Tags: pdc09 , PDC , Microsoft , Microsoft PDC , PDC 2009 , Windows Error Reporting , Watson , WER , Developer , Quality , Software , Development , Windows 7 , VS 2010 , .NET 4.0 I had a chance to present a lunch session at Microsoft PDC 2009...
  • WER Services

    !Analyze – Automatic Root Cause Analysis

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    Meet the two engineers behind the !Analyze windows debugger extension! http://channel9.msdn.com/posts/Charles/David-Grant-and-Ryan-Kivett-Analyze-Automatic-Root-Cause-Analysis/ !Analyze is an automatic root cause analysis tool for software failures. For...
  • WER Services

    The Three Cs of Response Satisfaction

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    The Windows Error Reporting (WER) platform offers software and hardware companies a way to provide helpful information to customers. When an application stops working the WER client application that runs on Windows (since XP) detects these events and...
  • WER Services

    Windows Error Reporting – Vote for a fix!

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    If you are a developer and reading this blog you may already know of the direct benefits provided by users submitting error reports, if you are an end-user of an application, on Windows, developers are relying on you to help identify solutions to issues...
  • WER Services

    Vista WER Settings UI Deciphered

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    This post is a follow up to the original post I did about WER Settings & UI for Windows 7 . While that post outlined the settings UI in Windows 7, this post covers the WER settings UI for Windows Vista. WER Consent Settings: The various WER consent...
  • WER Services

    Problem Steps Recorder (PSR.exe) + Windows Error Reporting = Another tool to help find solutions to software defects

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    Technorati Tags: PSR , WER , WER Services , Problem Steps Recorder , Repro Steps There is a bunch of information on the web about PSR and one of the best is this video on CNET: http://cnettv.cnet.com/2001-1_53-50005144.html as you can see a demo of the...
  • WER Services

    Let There Be Hangs: Part 4 – Hashes and Type Codes and XProc, Oh My!

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    Hang Bucketing, A Better Way In the previous post I gave a brief introduction of how the first version of hang reporting was implemented using the existing crash reporting infrastructure. Eventually (after Windows XP shipped) a new general purpose...
  • WER Services

    Let There Be Hangs: Part 2 – WER History 101

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    Crashes Suck In the beginning, we needed a way to close the loop with our customers in order to ease the pain felt from software defects (bugs) that caused crashes.  A simple client service was produced that collected crash dumps from Windows desktops...
  • WER Services

    Let There Be Hangs: Part 3 – The ‘hungapp’ module

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    Hang Bucketing, v1 On Windows XP, hangs have it rough.  Like a younger sibling, error reporting for hangs has to wear the hand-me-down clothes of crash reporting – it piggybacks on the same 5 fixed bucketing parameters used by crash reporting. However...
  • WER Services

    Let There Be Hangs: Part 1 (Not Responding)

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    Technorati Tags: application , hang , application hang , windows , hung , xproc , hang XProc Well hang reports anyway… Those of you signed up on the Winqual site are likely familiar with the "Event ID" and what it (ideally) represents – that...
  • WER Services

    FAQ

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    How do I get started with Windows Error Reporting (WER)? How do I find Windows Error Reporting information on a PC? How do we match up crash data (Windows Error Reporting signatures) with companies? What files should I map? How do we detect applications...
  • WER Services

    An overview of WER consent settings and corresponding UI behavior

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    This post gives a high level overview of the various consent settings WER supports and the corresponding experience a user has when opted into any of those setting. Before going into further details, I want to clarify a couple of terms used here: WER...
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