WER Services

8.4% of all hangs in IE9 in the past month are caused by XMLHttpRequest objects blocking the UI thread with a synchronous request. That’s a huge number! With some manageable code changes, these hangs can be avoided, and developers can give their...

Technorati Tags: WER , windows , error , reporting , kernel , dump , collection , cleanup , minidump , mini , heap , memory , windows7 Lately we have been getting several questions about the kernel memory dump storage and clean up behavior in Windows...

This post gives a high level overview of the various consent settings WER supports and the corresponding experience a user has when opted into any of those setting. Before going into further details, I want to clarify a couple of terms used here: WER...

Technorati Tags: PSR , WER , WER Services , Problem Steps Recorder , Repro Steps There is a bunch of information on the web about PSR and one of the best is this video on CNET: http://cnettv.cnet.com/2001-1_53-50005144.html as you can see a demo of the...

How do I get started with Windows Error Reporting (WER)? How do I find Windows Error Reporting information on a PC? How do we match up crash data (Windows Error Reporting signatures) with companies? What files should I map? How do we detect applications...

Hello it’s Kevin Hill here. I want to provide some insight into where we are heading with the WER datasets for partners.   We surveyed users of WER data on https://winqual.microsoft.com to get feedback for the direction of features, the below...

In Windows 7, we've added some techniques and tools that assist with troubleshooting hangs involving multiple processes (if you're interested in the evolutionary history, check out Ryan's "Let There Be Hangs" series , where he describes how hang reporting...

Hang Bucketing, v1 On Windows XP, hangs have it rough.  Like a younger sibling, error reporting for hangs has to wear the hand-me-down clothes of crash reporting – it piggybacks on the same 5 fixed bucketing parameters used by crash reporting. However...

Technorati Tags: application , hang , application hang , windows , hung , xproc , hang XProc Well hang reports anyway… Those of you signed up on the Winqual site are likely familiar with the "Event ID" and what it (ideally) represents – that...

Hang Bucketing, A Better Way In the previous post I gave a brief introduction of how the first version of hang reporting was implemented using the existing crash reporting infrastructure. Eventually (after Windows XP shipped) a new general purpose...

Crashes Suck In the beginning, we needed a way to close the loop with our customers in order to ease the pain felt from software defects (bugs) that caused crashes.  A simple client service was produced that collected crash dumps from Windows desktops...

How do I map files? How can I see Driver Reports? How can I see reports in the Product group summary? How do I make sure I see data for my Product based mappings? Where can I find information on report automation? How do I automate generating product...

Technorati Tags: WER , WER Services , Winqual , Windows Quality , Windows Error Reporting Getting Started: http://www.microsoft.com/whdc/winlogo/maintain/StartWER.mspx Introduction Video to Windows Error Reporting: Driving for software quality...

Meet the two engineers behind the !Analyze windows debugger extension! http://channel9.msdn.com/posts/Charles/David-Grant-and-Ryan-Kivett-Analyze-Automatic-Root-Cause-Analysis/ !Analyze is an automatic root cause analysis tool for software failures. For...

It is time to do a blog post that points to some resources about the Microsoft Desktop Optimization Pack (MDOP) , since we get a lot of questions about how Error Reporting can work better for small, mid-size, and large corporations. This is part of the...

This post is a follow up to the original post I did about WER Settings & UI for Windows 7 . While that post outlined the settings UI in Windows 7, this post covers the WER settings UI for Windows Vista. WER Consent Settings: The various WER consent...

If you are a developer and reading this blog you may already know of the direct benefits provided by users submitting error reports, if you are an end-user of an application, on Windows, developers are relying on you to help identify solutions to issues...

The Windows Error Reporting (WER) platform offers software and hardware companies a way to provide helpful information to customers. When an application stops working the WER client application that runs on Windows (since XP) detects these events and...

If you have ever wondered where a good place to start with .NET debugging this book is it!  Where as the previous Advanced Windows Debugging book had a single chapter on .NET debugging, this is an entire book dedicated to .NET debugging! Advanced...

Technorati Tags: pdc09 , PDC , Microsoft , Microsoft PDC , PDC 2009 , Windows Error Reporting , Watson , WER , Developer , Quality , Software , Development , Windows 7 , VS 2010 , .NET 4.0 I had a chance to present a lunch session at Microsoft PDC 2009...

Today we are deploying an update the the response tools available on https://winqual.microsoft.com   1. The life of a response – Although the lifecycle of a response can vary depending on the scenarios below the general goal of a response is to lead...

Technorati Tags: Windows 7 Beta , Windows 7 RC , Windows 7 Release Candidate , Windows 7 , Crash Data Today we are releasing a report showing the companies Windows 7 beta crash data, and now the Windows 7 Release Candidate crash data!  This reports...

We’ve had some questions and comments from our partners recently about the process of creating and publishing responses for Windows Error Reporting, so I want to give you some information that will help you create quality responses that get published...

I wanted to give an update on things we are doing to make things a little easier for ISV’s, after receiving a lot of feedback and looking closely at our Terms of Use (TOU) agreement for Window Error Reporting we are making some updates.  Once to...

Since Windows XP was released, teams at Microsoft have been hard at work collecting, aggregating and analyzing crash information. All those disparate technologies bore different names and "brands". To try and make some sense (or further confuse...