WER Services

This blog focuses on technologies that support Windows Error Reporting and Windows Quality data.

  • WER Services

    An overview of WER consent settings and corresponding UI behavior

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    This post gives a high level overview of the various consent settings WER supports and the corresponding experience a user has when opted into any of those setting. Before going into further details, I want to clarify a couple of terms used here: WER...
  • WER Services

    FAQ

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    How do I get started with Windows Error Reporting (WER)? How do I find Windows Error Reporting information on a PC? How do we match up crash data (Windows Error Reporting signatures) with companies? What files should I map? How do we detect applications...
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    Vista WER Settings UI Deciphered

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    This post is a follow up to the original post I did about WER Settings & UI for Windows 7 . While that post outlined the settings UI in Windows 7, this post covers the WER settings UI for Windows Vista. WER Consent Settings: The various WER consent...
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    Windows Error Reporting (WER) Blog

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    Technorati Tags: WER , WER Services , Winqual , Windows Quality , Windows Error Reporting Getting Started: http://www.microsoft.com/whdc/winlogo/maintain/StartWER.mspx Introduction Video to Windows Error Reporting: Driving for software quality...
  • WER Services

    Windows Dev Center – Reports FAQ

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    How do I map files? How can I see Driver Reports? How can I see reports in the Product group summary? How do I make sure I see data for my Product based mappings? Where can I find information on report automation? How do I automate generating product...
  • WER Services

    Why You Should Use XMLHttpRequest Asynchronously

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    8.4% of all hangs in IE9 in the past month are caused by XMLHttpRequest objects blocking the UI thread with a synchronous request. That’s a huge number! With some manageable code changes, these hangs can be avoided, and developers can give their...
  • WER Services

    Let There Be Hangs: Part 4 – Hashes and Type Codes and XProc, Oh My!

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    Hang Bucketing, A Better Way In the previous post I gave a brief introduction of how the first version of hang reporting was implemented using the existing crash reporting infrastructure. Eventually (after Windows XP shipped) a new general purpose...
  • WER Services

    Microsoft PDC 2009

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    Technorati Tags: pdc09 , PDC , Microsoft , Microsoft PDC , PDC 2009 , Windows Error Reporting , Watson , WER , Developer , Quality , Software , Development , Windows 7 , VS 2010 , .NET 4.0 I had a chance to present a lunch session at Microsoft PDC 2009...
  • WER Services

    Kernel dump storage and clean up behavior in Windows 7

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    Technorati Tags: WER , windows , error , reporting , kernel , dump , collection , cleanup , minidump , mini , heap , memory , windows7 Lately we have been getting several questions about the kernel memory dump storage and clean up behavior in Windows...
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    What are WER Services?

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    Since Windows XP was released, teams at Microsoft have been hard at work collecting, aggregating and analyzing crash information. All those disparate technologies bore different names and "brands". To try and make some sense (or further confuse...
  • WER Services

    Let There Be Hangs: Part 2 – WER History 101

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    Crashes Suck In the beginning, we needed a way to close the loop with our customers in order to ease the pain felt from software defects (bugs) that caused crashes.  A simple client service was produced that collected crash dumps from Windows desktops...
  • WER Services

    Let There Be Hangs: Part 3 – The ‘hungapp’ module

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    Hang Bucketing, v1 On Windows XP, hangs have it rough.  Like a younger sibling, error reporting for hangs has to wear the hand-me-down clothes of crash reporting – it piggybacks on the same 5 fixed bucketing parameters used by crash reporting. However...
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    Let There Be Hangs: Part 1 (Not Responding)

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    Technorati Tags: application , hang , application hang , windows , hung , xproc , hang XProc Well hang reports anyway… Those of you signed up on the Winqual site are likely familiar with the "Event ID" and what it (ideally) represents – that...
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    Windows Error Reporting – Vote for a fix!

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    If you are a developer and reading this blog you may already know of the direct benefits provided by users submitting error reports, if you are an end-user of an application, on Windows, developers are relying on you to help identify solutions to issues...
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    Why should companies use WER Services?

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    Imagine you are called by a Microsoft recruiter for a phone interview. You setup a date and time and then you get on the phone with me. I explain all about WER Services and then ask this key question: "if you were the owner of WER Services for ISV...
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    New Release for the New Year!

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    I hope everyone has had a wonderful holiday season!  We have released our two new features, please look below to learn more about the work our team has focused on over the last few months. Our deployment went live with the new Reporting and Data...
  • WER Services

    Saying good-bye to Growth by Percentage, say hello to more data in the Volume Hotlist

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    We are removing the Growth Hotlist chart from the front page of the Software Portal. We are taking this out to make more room for extra data (AppName, AppVersion, ModName, ModVersion) to be shown in the Volume Hotlist as has been requested by many partners...
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    #define private public Crashing with style on Vista, part II (25 Jun 2007)

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    This is a good blog post about implementing the WER API's documented on MSDN http://msdn.microsoft.com/en-us/library/bb513616(VS.85).aspx Example of implementation by Claus Brod #define private public Crashing with style on Vista, part II (25 Jun 2007...
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    Windows 7 Beta Data – Windows 7 Release Candidate Data

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    Technorati Tags: Windows 7 Beta , Windows 7 RC , Windows 7 Release Candidate , Windows 7 , Crash Data Today we are releasing a report showing the companies Windows 7 beta crash data, and now the Windows 7 Release Candidate crash data!  This reports...
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    Problem Steps Recorder (PSR.exe) + Windows Error Reporting = Another tool to help find solutions to software defects

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    Technorati Tags: PSR , WER , WER Services , Problem Steps Recorder , Repro Steps There is a bunch of information on the web about PSR and one of the best is this video on CNET: http://cnettv.cnet.com/2001-1_53-50005144.html as you can see a demo of the...
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    Windows Error Reporting Terms of Use Update

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    I wanted to give an update on things we are doing to make things a little easier for ISV’s, after receiving a lot of feedback and looking closely at our Terms of Use (TOU) agreement for Window Error Reporting we are making some updates.  Once to...
  • WER Services

    New response interface

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    Today we are deploying an update the the response tools available on https://winqual.microsoft.com   1. The life of a response – Although the lifecycle of a response can vary depending on the scenarios below the general goal of a response is to lead...
  • WER Services

    Windows Dev Center Reports – Failures based on the faulting process

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    In June 2013, the Dev Center reports were updated.  Failures are now provided based on the faulty process, in addition to the faulting module which was used previously.  These changes provide another level of granularity in determining which...
  • WER Services

    Linking responses to failures

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    This blog post will provide clarification on linking responses to failures.  A previously posted blog article provides a good introduction to responses and is a recommended read. You can link a response to either a file or a failure. Associating...
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    The only thing constant is change – Part 1

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    Hello it’s Kevin Hill here. I want to provide some insight into where we are heading with the WER datasets for partners.   We surveyed users of WER data on https://winqual.microsoft.com to get feedback for the direction of features, the below...
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