When a 'False Positive' isn't a false positive

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re: When a 'False Positive' isn't a false positive

MSDNArchive — Fri, 09 Mar 2007 18:13:49 GMT

BigE54, this type of issue is an excellent one ot post in our forums which are linked below.

Definitely this sounds like an issue to be investigated. I'll past this report along to our technical team.

Thanks for letting us know.

-Alex

re: When a 'False Positive' isn't a false positive

BigE54 — Fri, 09 Mar 2007 17:48:52 GMT

How about another scenario, this one involving Office?

You have a brand new laptop from Dell, with Vista Ultimate on it. It comes pre-loaded with a trial version of Office 2003 Small Business Edition. You decide to be a good Microsoft customer, and without ever using or activating Office 2003, you download and activate Office 2007. Now, you want to get an add-in for Office 2007, and guess what? Lo and behold, WGA tells you that while Office 2007 is genuine, that copy of Office 2003 you never used or intend to use does not have a legitimate key and may be counterfeit. Of course it doesn't have a legitimate key, it was never really installed in the first place.

So, basically I have to do one of 2 things

1) Un-install Office 2003, which I am afraid will remove files that might damage Office 2007

2) Activate Office 2003, which again, might cause something to be overwritten that will cause problems for Office 2007

Both of these are unacceptable alternatives for what is an obvious error in WGA. It should be able to detect that the software was never fully installed in the first place.