As I indicated in my last post, we continue to release new Fix it solutions in the Knowledge Base (KB). Over the last couple of weeks, the total number of solutions in the KB has jumped from 11 to 32. At the same time, we've also released a couple of...

If you've ever struggled to complete the steps to fix a computer problem, you're not alone! Why isn't there an easy button you ask? Well, my group is working on that now! We are currently automating the steps in Knowledge Base (KB) articles and Windows...