As you can surely notice, the first ALM Rangers session was special, fun and we got *very* candid feedback from the audience, which is PHENOMENAL. Keep it up!
The feedback we received in our first session is inline with what we have been hearing from the communities:
It was great to get a lot of the candid feedback we got and having the discussions with the field engineers. Fortunately we have been mulling over many of the challenges raised in the first session. Here are some of the thoughts and discussions we are having.
We would like to …
What do you think?
I like the direction this is going! I will grab a doc over a video any day and I will be more likely to spot read a 5 or 10 page doc than dig into a 50+ page doc.
Absolutely agree with Tim. A video may intrigue me into reading a document. Can't comment on the size though, some times you really need to get into great detail to explain the subject. I wouldn't necessarily want to limit the size of the document to just 5-10 pages.
I've been using screenshots for software documentation since the late 90's and have noticed the burden of keeping them updated to the latest version of the software in the early 2000's
I do agree that today it costs too much to keep screenshots updated. One way to solve the problem is to minimize the use of screenshots, but there are situations when they are really useful, so maybe the solution is finding a way to automate the capturing the screenshots
Maybe the technology behind MTM could help somehow.