Microsoft

bloggers

discussions

Valerie Olague

Valerie Olague

  • Windows Embedded Blog

    How Mobile Devices Empower Customer Service Providers

    Posted By Valerie Olague
    Americas Business Group Lead

    As established retailers assess the rapidly changing retail landscape, many are investing heavily in employee empowerment to enhance the in-store experience and combat sales lost to online merchants. And while empowering employees to help customers is the bedrock on which many retailers build their business, what is genuinely new is the proliferation of mobile devices as the empowerment tool of choice for customer-facing employees. During my Christmas shopping this season, I encountered all kinds of mobile sales tools, some very easy for me to interact with and frankly, some quite clumsy.

    That mobile devices are changing the way the most innovative retailers are engaging with customers is increasingly obvious. The benefits are many: Employees no longer need to leave a customer to check product details, availability or pricing on a PC located elsewhere in the store. The most innovative retailers are using real-time telemetry from the devices in their stores, gaining new insight into demand and customer behavior based on analysis of information being accessed and consumed on their employees’ devices. This is an exciting opportunity for retailers to take advantage of device and technology innovations to deliver the best value to customers through improved operations and sharp business insight. The key is to provide technologies that are not only easy for the retailers, but are also easy for the store associates and customers to interact with.

    Read More...

    Comments Intelligent Systems

    ...
  • Windows Embedded Blog

    Is Clinical Data the Holy Grail in Healthcare’s Digital Revolution?

    Posted By Valerie Olague
    Americas Business Group Lead

    My Americas marketing team recently worked with Intermec and Fierce Markets to create a healthcare webinar that focuses on this question, along with how mobile devices power transformation in care, both within and outside of the healthcare provider’s four walls.

    As you have heard from Microsoft many times, we believe that data is the new currency for businesses, and in the healthcare industry, the identification, storage and analysis of data can mean life or death for patients. The ability to quickly access patient information can significantly reduce the time it takes for healthcare professionals to care for patients, from admittance through discharge. And today’s embedded technologies and products are what power the various tools and devices used within healthcare scenarios.

    These devices are becoming a critical part of healthcare solutions, including electronic health records and patient portals, which address some of the many challenges in healthcare today. And at the point of care, there are focused healthcare data management solutions that enhance patient safety (see “Five Rights Check” below) that leverage bar code imagers, mobile computers and printers.

    Read More...

    Comments Intelligent Systems

    ...
  • Windows Embedded Blog

    Americas Ecosystem Partners Honored with Partner Excellence Awards

    Posted By Valerie Olague
    Americas Business Group Lead

    The Americas team congratulates four ecosystem partners who recently won Partner Excellence Awards: Bsquare, Adeneo Embedded, IntervalZero and ICOP Technology. The winners were announced at a virtual regional Gold and Silver partner event held on November 14, 2012.

    The Windows Embedded Partner Excellence Awards recognize members of the Windows Embedded Partner Program that excel at driving the Windows Embedded business. Their contributions help bring solutions to market that support the development of intelligent systems worldwide.

    Thanks to all the partners who submitted nominations. Below are descriptions of the contributions made by each winning partner:

    Read More...

    Comments Windows Embedded Standard

    ...
Page 2 of 2 (8 items) 12