From a consumer point of view seeing the message, "Internet Explorer has stopped responding" can be frustrating. Fortunately with Windows Vista information is collected about the hang which can be sent to Microsoft for further analysis, however you may not always get an answer on how to solve the problem. However, this information is useful for Microsoft to view data and examine trends to fix issues in the next release, so at a minimum we recommend always reporting crashes and hangs, with Internet Explorer, or any other application for that matter.
Now, lets say you're a savvy user and want to dig into the hang a little bit more, let's take a closer look at how we can do that.
First, understand what type of hang is it.
In both these cases the application is waiting on something else to complete before it can continue. It may be a network connection, a response from the server, or an embedded application such as Adobe Flash ®. In order to figure out the root cause we can do some 'trial and error' troubleshooting or to dig in deeper we'll need to use some troubleshooting tools.
Common troubleshooting steps
Hang troubleshooting tool
ADPlus - Download and usage instructions can be found here:http://support.microsoft.com/kb/286350
Stay tuned for an upcoming post on debugging the dump!