Marketplace Issues Update

Marketplace Issues Update

  • Comments 72

As e stated, we are tracking and in the process of resolving an interesting issue around Marketplace.  As a part of the work we did yesterday, there were some updates to the tools we use to load content onto the service, and there are some unexpected failures with those new tools that affect new content added to the service in the previous 12-24 hours leading up to the downtime.  That is the only issue of significance we are tracking at this time.

 

The feedback around issues on this forum has really helped – please keep the feedback coming. 

 

When the issue is resolved with the new pieces of content, and you are attempting to re-download, please be advised if it appears that you are being charged again, you aren’t.  You can click straight through the messages without being charged.  We have stepped through this ourselves, we know the experience is poor, and are working to see what we can do about it.

 

For those who offered critical feedback on our performance yesterday, and the fact that this marketplace content issue got by us, I understand and appreciate what you are saying.  Its our job to be flawless, and we clearly didn’t meet the bar yesterday.  I am incredibly proud of the teams for the work that was done, and how hard folks worked to get us where they did – I also appreciate that we work on a service with a demanding customer base; it is as it should be.  I love that part of it.  Please have faith that we are trying really really hard, and are making improvements as fast as we can.

 

If you are having any other issues, please post.  Thanks again.

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  • Please hurry up.  I have the jones for my MTG crack and I NEED IT NOW!1!1111!!!

  • Hey guys - top notch! Thanks for letting us know - I was getting worried about my Burnout Paradise messing up when I couldn't download Big Surf Island. Thanks anyway :D

  • So no eta??  How bought you just focus on getting us sam and max.

  • I'm unable to compare achievements and gamerscore properly through xbox.com

    Something is wrong with the website on the end.

    More importantly, one of your backbone community sites - TrueAchievements.com has been unable to compare achievements properly because of this, and are blocked out of your site.

  • what's the estimated time to really launch the new XBLA games?

  • have to wonder why you would schedule such a big maintenance task so close to the standard arcade wednesday releases.  

  • It's nice to know you're trying really hard, but do you have any idea how much longer it will take?  

  • And this is why I love MS. You wouldn't get this much information with this much return love from other console companies!

    Thanks!

    ... but hurry the hell up! :)

  • I'm actually glad you didn't find the MP bugs.  It probably would of delayed live going online.   I"m just fine with you guys fixing this while the rest of live is up and running.

  • This is unrelated to the current problems, but is there any chance XBL features that were removed with the NXE update will come back?  For example, the ability to auto-download XBLA games, and the ability to recommend games to friends.

  • Shamrock: Right, as badly as I want to try the new XBLA games and Rock Band songs, at least I can watch a Netflix movie right now.  Yesterday was torture.

  • Its been nearly 40 hours now, and you can't even give us an ETA?!  And all you need to do is adjust the way the files are indexed/stored so that the downloads work?  What the HECK have you guys been doing with your time?!?  Seriously, this is just pathetic.

  • Whatever: Do you have any idea what it takes to diagnose and repair issues that appear on software as large as Xbox Live? It's not like your CS 1 class where you quickly stomp out a stupid mistake you made.

    Fixes to something like Live take a lot of effort, especially in the regression testing and deployment area.

  • was the DLC for Arkanoid Live! added within the past 24-48 hrs? That's not working either...

  • THANKS FOR THE INFO, PLEASE GET BURNOUT PARADISE BIG SURF ISLAND BACK ON THE MARKETPLACE!

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