Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Through a process failure on our part, the Modern Warfare 2 Stimulus Package was released this morning before the Title Update (TU) for MW2 was available.

 

Unfortunately, the Stimulus Package doesn’t function correctly without the TU.  Once they had been released out of order, it wasn’t a simple thing for us to resolve.  For a couple of hours the result was unpredictable but most people couldn’t get into a game through matchmaking.  In technical terms, it was a big hairball that we had to unwind.

 

The TU and Matchmaking issues were resolved shortly after 11AM Pacific.  Unfortunately, we’re still working through some billing issues.  These are primarily around the redeeming of POSA cards – POSA stands for “Point of Sale Activation”.  These are the cards that you buy at a retail store that they then activate for you at the checkout register.  Some cards that were properly activated at the retailer are reporting back to us as not having been activated yet.  You haven’t done anything wrong, you won’t lose your money, and you don’t need to go back to the store – just hang in there and try again in a few hours.  The Stimulus Package has been so popular that our POSA vendors that make those magic point cards work are a little backed up.

 

Other billing features are seeing intermittent problems as well, but at a far lower rate than POSA redemption.  You’re most likely to notice this when trying to redeem a code through Xbox.com, but you may see it on the console as well.  The team has been working all of these issues on your behalf nonstop, and will continue to do so until the last of them are resolved.

 

As always, keep an eye on the Support page on Xbox.com and the XboxSupport Twitter for the most current information.

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  • Wow.. sounded like a mess! Glad to hear it is getting resolved! Good luck! :)

  • Keep up the great work guys.  It's appreciated

  • As much as I appreciate that you ran into some serious issues and grabbed all hands on deck, the words missing from the above include 'sorry' and 'apologies'

    Glad it's resolved and I'm enjoying the stimulus package a whole lot but you do owe the folks out here an apology aswell as this explanation.

  • Today was a hard day not only for me but the xbox live comunnity. There has been alot of problems with MW2 and XBL marketplace i hope this can get resolved by tonight.Until then bare with the xbox live company. Tomorrow I will be playing MW2 if this all is done with I did buy the map pack it was not a waste! Add me on xbox Jorc914

  • please get the POSA card problem fixed soon! I bought 2 50 dollar cards, and neither work yet!

  • The stimulus pack only allows for moshpit style play. This was not stated in the item description. I want a refund..... You Bastards

  • They have apologized many times, at least on Twitter. Thanks for keeping us updated, good job! I woulda been mad if I took the day off work to play thou! Lol

  • I have the Stimulus map pack on my hard drive but when I got to play or join a sessions it tells me I don't have the maps and asks me 2 pay 1200mspts.

    What do I do?

    gt: Silv3rs LeGaCy

  • The sad part is that I've seen people complaining about this.  I understand that everyone wants to play the bloody map pack, but complaining won't make it happen any faster.  It is depressing that people don't have the patience to wait a few extra hours (or even a day for that matter).  I mean, yes it was a stupid mistake, but at least you (Microsoft/Xbox) is owning up to the mistake.  I mean heck, I probably spend less time outside than most of the people that will read this, but even I still know what it means to go outside when you've got nothing better to do.

  • I agree with above apology would be nice but I thank Twitter for being a nice piece of kit for the comma, one thing I'm annoyed at is the maps are great but it should be able to play team or a solo deathmatch not having to play other game modes , some people don't like flag catching or base taking so I would love to see that alter

  • I am one of the POSA card redeemers that can't seem to redeem for the points. I was on hold for 1:48:30 and the I gave up.

    Thanks for posting the updates.

  • You should consider putting more information into this blog.

    I mean, /why/ wasn't it simple?  Give us some real technical details about how things work and how you actually fixed it all!

    Nothing here really that we couldn't read about on some gaming blog hours ago. "Xbox live broke, then it got fixed."

  • Why are you guys whining about the mosh pit style stimulus mode? Any moron who has ever played any other cod knows that that's what they do. It gives other a chance to buy the maps before they get put into regular rotation. Stop crying and try a different game mode you nubs.

  • When are they gonna fix the bug so that we can pick our own game mode? TDM, CTF. Sabotage etc?

    Oh wait, that's not a bug...?

  • @joseph/Silv3rs LeGaCy:

    I would suggest that you delete the DLC and re-download it. If you've already paid for it you'll be able to re-download it for free. For the benefit of everyone who's reading this don't forget that you can go into your download history and re-download content - even downloads that were interrupted and didn't complete in the first place.

    If for some reason that doesn't work, I'd suggest hitting up the folks at @XboxSupport on Twitter for some personalized troubleshooting.

    To anyone who didn't see my apologies earlier today on Twitter - yes, we're absolutely sorry about this. Trust me, nothing bothers me and the folks I work with more than unhappy customers.

    - e

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