Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Through a process failure on our part, the Modern Warfare 2 Stimulus Package was released this morning before the Title Update (TU) for MW2 was available.


Unfortunately, the Stimulus Package doesn’t function correctly without the TU.  Once they had been released out of order, it wasn’t a simple thing for us to resolve.  For a couple of hours the result was unpredictable but most people couldn’t get into a game through matchmaking.  In technical terms, it was a big hairball that we had to unwind.


The TU and Matchmaking issues were resolved shortly after 11AM Pacific.  Unfortunately, we’re still working through some billing issues.  These are primarily around the redeeming of POSA cards – POSA stands for “Point of Sale Activation”.  These are the cards that you buy at a retail store that they then activate for you at the checkout register.  Some cards that were properly activated at the retailer are reporting back to us as not having been activated yet.  You haven’t done anything wrong, you won’t lose your money, and you don’t need to go back to the store – just hang in there and try again in a few hours.  The Stimulus Package has been so popular that our POSA vendors that make those magic point cards work are a little backed up.


Other billing features are seeing intermittent problems as well, but at a far lower rate than POSA redemption.  You’re most likely to notice this when trying to redeem a code through, but you may see it on the console as well.  The team has been working all of these issues on your behalf nonstop, and will continue to do so until the last of them are resolved.


As always, keep an eye on the Support page on and the XboxSupport Twitter for the most current information.

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  • ok, so i have been playing modern warfare for months now, with no problems finding a match. Then all the sudden when the new map pack came out, I've had trouble finding matches. Oh and I haven't downloaded the new map pack either. Although my system did download a new update for the mw2 so i could play it, and ever since then I can't seem to find matches. It use to come up with anywhere from 10-30 matches right away and go up to 100% search. Now it shows 0 matches maybe 1 if lucky and only goes up to anywhere between 60%-90%. and if it doesn't find one it goes up to the next ping level all the way up to 150 ping then just searches overall. and its not a connection issue cause I've played other games just fine.

  • please give some sort of answer to this problem that seems like many people are having. is my email

    please respond asap thank you

  • when will the ms point cards be working?

    i'm waiting for a whole week and i still cannot download the stimulus package because i don't hv enough balance and the point card is not working.

    i really want to download it! i've read articles saying millions of ppl hv downloaded it on the first day, the point cards made me can't be one of them!

    please tell me when will the point cards problem be solved, thanks

  • WTF!!.. time ago with MWF2 in 2 secs im play any match with NO LAG, all my bars are green.. Now MWF2 with new maps....

    Finding game <50ms ping .... <60.. <80.. .... 140ms ping..... finding any game ..

    Match?? 0 .. about 2 min or maybe 3  1 or 2 games WITH LAG, now my Green bars are 2 yellow bars.. WTF.. i pay for this game not only for the history, i pay for ONE COLPLETE GAME for play in LIVE.. now i cant, im lag PFFFFFFFF!!..

    FIX NOW.. if we pay you ppl FIX THIS

    Pd: mi connection work fine .. 12Mb dows 2.5mb Up... if u game with this new maps need more than 12x2.5MB the now u game SUX >:<


  • Yeah, same problems as above, taking an age to find a game, to the extend that I'm lucky if I can join a game now. Not good.

  • As of April 10th at 10:14 PM EST...I still can not find a match on multiplayer...been like this since the new map pack came out...i have not purchased it yet but will do so asap if it means i can play again


  • still having matchmaking issues same as "David said on April 8, 2010 4:20 PM"

    This is not cool and then my mike just randomly stopped working last night.

    At this rate im thinking MS and IW just wanted to get the money and screw the customer experience.

  • Still not connecting to matches, you guys suck, REALLY!

  • Okay... since I last posted, my games have loaded faster... and it's getting faster still. I think MS and IW are definitely fixing this problem! ;)

  • Well this is a problem because i cannot find a match through matchmaking and My card got the not activated message.... STILL after 1 and a half months com'n what the heck///

  • wow this is great to know! here i thought there was some kindn of issue on my part.... hopefully its up on monday?...

  • Today I was about to play Modern Warfare 2 on Xbox LIVE but when i pressed Xbox LIVE it said "The current profile is not allowed to play on Xbox LIVE" and I have Xbox LIVE on that profile so i need your help.

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