Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Through a process failure on our part, the Modern Warfare 2 Stimulus Package was released this morning before the Title Update (TU) for MW2 was available.

 

Unfortunately, the Stimulus Package doesn’t function correctly without the TU.  Once they had been released out of order, it wasn’t a simple thing for us to resolve.  For a couple of hours the result was unpredictable but most people couldn’t get into a game through matchmaking.  In technical terms, it was a big hairball that we had to unwind.

 

The TU and Matchmaking issues were resolved shortly after 11AM Pacific.  Unfortunately, we’re still working through some billing issues.  These are primarily around the redeeming of POSA cards – POSA stands for “Point of Sale Activation”.  These are the cards that you buy at a retail store that they then activate for you at the checkout register.  Some cards that were properly activated at the retailer are reporting back to us as not having been activated yet.  You haven’t done anything wrong, you won’t lose your money, and you don’t need to go back to the store – just hang in there and try again in a few hours.  The Stimulus Package has been so popular that our POSA vendors that make those magic point cards work are a little backed up.

 

Other billing features are seeing intermittent problems as well, but at a far lower rate than POSA redemption.  You’re most likely to notice this when trying to redeem a code through Xbox.com, but you may see it on the console as well.  The team has been working all of these issues on your behalf nonstop, and will continue to do so until the last of them are resolved.

 

As always, keep an eye on the Support page on Xbox.com and the XboxSupport Twitter for the most current information.

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  • just want to say thanks for the descriptive info about what happened. a lot of the time the frustration expressed over problems like this comes from simply not knowing the facts. posts like this go a long way towards calming the waters. thanks again.

  • They should give us all the map pack for free. It would be a nice gesture towards us so we don't all go out and buy a ps3. I'm just sayin'.

  • it was kind of a ripoff that only "random" modes were allowed with the new maps. wicked bummed out. i only play death match, so i pretty much got the maps for nothing now. waste of 1200pts so far!  

  • Hey, e, why did the MW2 issues seem to affect BFBC2 as well...

  • Kind of an inconvenience that the Point Of Sale cards are not working.  I would hope that you offer some kind of compensation for the people that you have inconvenienced with this problem today.  Afterall, we are already paying for Xbox live GOLD memberships.  

    Thanks for the update.  Get it working.  

  • I am starting to think this map pack should be free. Us gamers have been through too much just for 1 download it is not right.     HIT ME UP ON XBL JORC914

  • I WANT MY MONEY BACK YOU THEIVES!!

  • This is unacceptable.  No more apologies. "I'm sorry," doesn't cut it when you people consistently screw up and waste everyone's time, causing issues that wouldn't have happened if you had even the slightest modicum of quality control.  Pathetic.

  • The new maps are cool, but not having gameplay choice sucks! I don't ever play Search & Destroy, Domination, or HQ, so not to have a choice blows. Many people only play Team Deathmatch or Hard Core Deathmatch.  XBOX never stated in the trailers this would be the case. Also, in the past when I (WE) bought new "Map Packs" I (WE) always had choice of gameplay. $20 worth of Micro pts. is hardly a "Stimulus". Very dissapointed, & that pains me to write this cause I (WE) love this game.

  • These scumbags charge us out the ass for this material, yet they can't even do anything to have it launch right.  Not only did they screw up the map packs, but they managed to break features of xbox live COMPLETELY unrelated to MW2 in the process.  Good job, idiots.

  • GIVE IT TO PS3 ALL READY YOU JERKS!!!

  • Xbox Live its still lagging on the stimulus playlist.

  • Thanks for the updates and the hard work getting it fixed!

  • It says on twitter that the new maps and double xp will be added to the rest of the playlists tomorrow.

    But yeah... no apologies? whatsoever?

    I actually think theyre giving it a test run on the xbox, considering how it isnt working 100%, so be glad PS3 guy, although they are being a jerk. I'd be pissed off too in your situation.

  • I bought it this morning then followed up with the TU so that was fine (or I think it was).  Once that was done I couldn't connect for like an hour but then I finally got a game.  Maybe tonight it will be fine since everyone should have the TU?

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