Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Today’s Xbox LIVE issues – Modern Warfare 2, Matchmaking, and Billing.

Through a process failure on our part, the Modern Warfare 2 Stimulus Package was released this morning before the Title Update (TU) for MW2 was available.

 

Unfortunately, the Stimulus Package doesn’t function correctly without the TU.  Once they had been released out of order, it wasn’t a simple thing for us to resolve.  For a couple of hours the result was unpredictable but most people couldn’t get into a game through matchmaking.  In technical terms, it was a big hairball that we had to unwind.

 

The TU and Matchmaking issues were resolved shortly after 11AM Pacific.  Unfortunately, we’re still working through some billing issues.  These are primarily around the redeeming of POSA cards – POSA stands for “Point of Sale Activation”.  These are the cards that you buy at a retail store that they then activate for you at the checkout register.  Some cards that were properly activated at the retailer are reporting back to us as not having been activated yet.  You haven’t done anything wrong, you won’t lose your money, and you don’t need to go back to the store – just hang in there and try again in a few hours.  The Stimulus Package has been so popular that our POSA vendors that make those magic point cards work are a little backed up.

 

Other billing features are seeing intermittent problems as well, but at a far lower rate than POSA redemption.  You’re most likely to notice this when trying to redeem a code through Xbox.com, but you may see it on the console as well.  The team has been working all of these issues on your behalf nonstop, and will continue to do so until the last of them are resolved.

 

As always, keep an eye on the Support page on Xbox.com and the XboxSupport Twitter for the most current information.

Leave a Comment
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  • @saphire it will be solved by 5am EASTERN

  • E or some other XBOX person, can you at least keep us updated on this? What is being done to fix the POSA problems?

  • I was just on twitter and some guy named spork sent me a message saying it is now clear to use you MS points. I am not believing him but this is a good thing

  • i have tried my prepaid card every hour... im getting pissed because i see the 150000 other players that have got to play all day

  • i have tried my prepaid card every hour... im getting pissed because i see the 150000 other players that have got to play all day

  • i have tried my prepaid card every hour... im getting pissed because i see the 150000 other players that have got to play all day

  • Got the patch first, then downloaded the map pack. Two hours later I am yet to join a game on ANY playlist. Whats the deal yo? I don't even want your completely overpriced mappack, since two of the maps are just a copy/paste from MW1. Whats the mark-up on those Infinityward?

  • the point card issue was a MAJOR FVck up.......I WASTED 2 hrs going back and forth trying to get cards that worked because the response was "the card was not activated by the retailer"  and I also tried to renew another live account and it said the same thing.

    Get your heads out of you A$$ and you better send us all a code for a game to make up for this garbage!!

    This game as good as it is is FULL of bugs and glitches,try a BETA next time you money hurgry whores!!!

  • for the guy who said he wants his money back because it only has a moshpit style gameplay, tomorrow all stimulus package maps will be added to regular playlists along with double xp.

  • IS THE MICROSOFT POINT CARDS STILL NOT WORKING THIS IS A BIG F*CK UP MICROSOFT

  • ms points are working pp cards too thanks xbl it took all day but im playin now

    Thanks for your hard work and getting it resolved maybe a beta for a few 1000 players next time just to work out the kinks

  • anyone else having a problem finding games?

  • Looks like your RSS/Atom feeds for this blog are borked.  Neither list this post.

    And while we're at it, the Engineering blog on Xbox.com could really use a feed too!

  • screw this i cant use my card ive waited for hours ima go play my PS3 for a few months then come back and see it it works

  • people should be refunded at least half points for the screw up.... XBL messed up, not the paying customers who already have cash tied upp in the console, live membership, and the game... just saying, you guys are effin greedy

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