The title of this article isn’t an understatement. Just take a look at the picture below. Yes, this is a screenshot of an actual Expression Web setup dialog. Kind of scary isn’t it? The kicker to this weird issue is that Expression Setup and most of the Expression application user interfaces are the only applications affected by this problem. None of the other applications on your machine may be affected the same way.
The reason why is because Expression is based on Windows Presentation Foundation (WPF) components native to .NET Framework 3.5. This is why setup insists on installing .NET Framework 3.5 if it doesn’t see it on your machine before it even runs the actual installation for the Expression products.
Now there is a way to work around this problem and that is to set the Video hardware acceleration lower than what it is set currently. Now that workaround won’t do you much good unless you plan on leaving the acceleration at that level, and I wouldn’t recommend doing that for one very good reason – the lower your hardware acceleration, the slower your machine draws graphics.
Still, trying this workaround will at least confirm without a doubt that your video driver needs an update. So here’s how you can set it lower:
For Windows XP
For Windows Vista and Windows 7 machines, there isn’t a way directly through Windows to lower your hardware acceleration. Your video card typically comes with it’s own control panel installed on the machine. For example, ATI video cards come with the Catalyst control panel and NVIDIA cards come with the Forceware control panel. You will need to open that control panel and find the hardware acceleration slider in there and set it lower. Look for a troubleshooting tab somewhere in those control panels.
Okay, so how do we correct this problem? To fix the problem you will need to update your video driver to a more recent version. That means checking the video card manufacturer’s web site. So you may be sitting there thinking “I don’t even know who made my video card, let alone what driver version I’m using!” Fret not. We’re here to help and we’ll show you how to find out who made the video card, what the driver version is and the date on that driver.
I’ve listed some of the more common video card manufacturer sites below, linked directly to their driver download section:
NVIDIA display drivers – you can either do a search or under Option 2 click the button labeled “Graphics Drivers” and have the page search your machine for an NVIDIA card and make a recommendation.
ATI display drivers – you will need to select your operating system, the card type, model and then click the GO! button.
Matrox display adapters – click the plus signs to expand from the model of card you have and click the “Next” button
Asus & Asustek – in the “Download” area to the upper left type the model in the “Input Model to Search” field. For example, enter “EAH3450” (without the quotes). Under the Category select “All” and click the Search button.
SiS (Silicon Integrated Systems) – Look under the “Latest Drivers” section at the bottom of the page.
For other video card manufacturer websites, search on Bing.
- Will Buffington