Microsoft CRM Support Tools Info

Plug-In Sample to Synchronize Customization between Organizations

2009-11-13T12:37:00Z

Hi all, Here is a new Plug-In Sample proposition from my colleague Fouad Rachkidi: - Scenario is having 2 or more organizations - These organizations can be for testing, development, acceptance… - You make schema customization on 1 organization and once you select “Publish All Customizations” the plug-in will be fired - The plug-in will make a backup of the customization using the export message and a copy will be saved to disk (You can also make the backup before the publish is done Pre-PublishAll...(read more)

Cross Organization Contact Synchronization Plug-In Sample

2009-10-27T14:05:00Z

Hi all My colleague Fouad Rachkidi (CRM Escalation Engineer) who already posted another sample on this blog , created today a Pug-In which can allow you to create/update Contact across multiple Organization. Ex: You created Contact1 in Org1, it gets automatically created in Org2. It does also work on Updates of course, here are all the details and code. Plugin Registration Information: Plugin Registration XML: < Register LogFile ="Plug-in Registration Log.txt" Server ="http://sqlcrmsrv:5555" Org...(read more)

Automatic Fix-It tool for KB968793 (Post UR installation changes)

2009-10-19T15:44:00Z

Hi all, The other day I installed UR6 on my box and hit this problem. I found it annoying to go an modify my web.config myself. Also I remember many customers & partners hit this too. So.. I decided to create a tool to make it automatically. Here is the interface: How it works? Well, the tool comes with an XML file containing the needed entries as specified in the KB. There are 5 entries today in this file. It offers two buttons, one for addition, one for removal and a status bar to notify the...(read more)

Microsoft Dynamics CRM 4.0 E-Mail Router unexpectedly stalls

2009-09-30T13:09:00Z

Hi all, It can happen that for no apparent reason the E-Mail Router sometimes stops working and you can receive the following error in the E-Mail Router machine Application Log: #26234 - The E-mail Router service could not process a provider work item using assembly: Microsoft . Crm . Tools . EmailProviders . dll and class: Microsoft . Crm . Tools . Email . Providers . ExchangePollingMailboxProvider . System . Threading . ThreadAbortException: Thread was being aborted . at Microsoft . Crm . Tools...(read more)

SDK Cleanup script for unwanted Workflow Instances stuck in Waiting… state

2009-04-13T16:55:13Z

Hi all, We regularly receive questions about how to get rid of many workflow instances stuck in Waiting state. You can cancel these workflow within the UI but for some reason this is sometime not suitable and executing a script is better. Once these Workflow instances are canceled, you might need to perform a cleanup of the MSCRM Database. Here is the code based on the SDK documentation my colleague Fouad Rachkidi (CRM Support Escalation Engineer) wrote: 1: /* 2: Microsoft provides programming...(read more)

How to troubleshoot [System Jobs] failures using [Advanced Find]

2009-02-10T14:36:11Z

Microsoft Dynamics CRM 4.0 is using a lot of System Jobs to drive many features like: Send Bulk E-Mail, Import Data, Workflows, Duplicate Detections, Campaign Activities distribution, etc….. These jobs are processed by the Asynchronous Service and it can happen that the service fails to process these jobs. Jobs can fail or get stuck in waiting state. This is generally due to a configuration issue on the CRM Server. Here are a few steps you can try to get more information about the System Jobs failures...(read more)

Deadlocks, Performance issues, MSCRM database growth, AsyncOperationBase table increase [Updated 03/12/09]

2009-01-20T18:57:00Z

Hi all, Performance issues can have many root cause and this article will not cover this. For general CRM 4.0 Performance Optimization, the first thing you need to do is to go through are these documents: Optimizing and Maintaining Microsoft Dynamics CRM 4.0 http://www.microsoft.com/downloads/details.aspx?FamilyID=ba826cee-eddf-4d6e-842d-27fd654ed893&displaylang=en and also if you run SQL 2008: Improving Microsoft Dynamics CRM Performance and Securing Data with Microsoft SQL Server 2008 http://www.microsoft.com/downloads/details.aspx?FamilyID=b5bb47a4-5ece-4a2a-a9b5-5435264f627d&DisplayLang=en...(read more)

Improving CRM4 Performance under Windows 2008 using IIS7 Output Caching feature

2009-01-08T13:34:00Z

Hi all, Web content can be divided into two categories: static content and dynamic content. Static content does not change from request to request. The content that gets returned to the web browser is always the same. Examples of static content include HTML files, JPG or GIF files. The other is dynamic content. This is the response that gets generated for dynamic content changes with every request. Examples include ASP.NET or PHP content. There is a big range between these two categories which includes...(read more)

Incoming E-Mails are not Tracked in CRM

2008-12-23T15:29:00Z

Hi all, I’ve written a few blog posts to explain how to use tracing to troubleshoot E-Mail issues. Here I would like to provide a series of steps to check in order to fix these issues without having to analyze any trace. We assume that the CRM User or Queue we want to troubleshoot in CRM is using the Email Router to track Emails. We assume also that the Test Access in the E-Mail Router Configuration Manager is working fine for this CRM User or Queue. NB: If the above is not true, there will be soon...(read more)

CRM 4.0 E-Mail Connector Logger Tool

2008-07-02T15:19:00Z

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi all, I’ve just made this tool to easily enable logging for the E-Mail Connector in CRM 4.0 The logging for the connector can be enabled by modifying the configuration file for the service like explained in this article: http://blogs.msdn.com/benlec/archive/2008/03/25/how-to-implement-logging-for-the-microsoft-crm-4-0-e-mail-connector.aspx The tool looks...(read more)

CrmDiagTool4 for Microsoft CRM 4.0 update [4.0.7333.3]

2008-06-06T15:45:00Z

Hi all, Just a minor update here. ( see download page ) I've added: - Hotfix Information from Registry Information ----------------CRM Hotfix Installed---------------- HKLM\Software\Microsoft\Updates\Microsoft Dynamics CRM Server\SP0\KB951319_Server\FileList\1[BuildDate]: 5/27/2008 12:00:00 AM HKLM\Software\Microsoft\Updates\Microsoft Dynamics CRM Server\SP0\KB951319_Server\FileList\1[FileName]: Microsoft.Crm.Application.Components.Sdk.FormControls.dll HKLM\Software\Microsoft\Updates\Microsoft Dynamics...(read more)

Troubleshooting CRM E-Mail Issues in Microsoft CRM 4.0

2008-05-05T18:09:00Z

Hi all, After my post about the CRM Router Logging, I wanted to give you some examples about how to use CRM Platform trace and Router Logging to troubleshoot and fix pretty much all CRM E-Mail Issues. - To see how enabling platform trace, please check this article or use CrmDiagTool4 : - To see how to enable Router Logging, please check this article: (NOTE: you may need to copy the content of this article and paste it in WORD or Outlook to see the carriage return correctly, the Platform traces might...(read more)

Outlook Inbox folders stuck on Loading message in CRM 4.0

2008-04-11T11:18:00Z

Hi all, Do you get this with CRM 4.0 Client? We are seeing many request of this kind in CRM Support. @font-face { font-family: PMingLiU; } @font-face { font-family: Cambria Math; } @font-face { font-family: Calibri; } @font-face { font-family: @PMingLiU; } @page Section1 {size: 612.0pt 792.0pt; margin: 70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin: 36.0pt; mso-footer-margin: 36.0pt; mso-paper-source: 0; } P.MsoNormal { FONT-SIZE: 11pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Calibri","sans-serif"; mso-style-unhide:...(read more)

How to implement Logging for the Microsoft CRM 4.0 E-mail Connector

2008-03-25T11:38:00Z

Hi all, Here you’ll not get a tool for once but instructions and demo about how to implement tracing for our Microsoft CRM 4.0 E-Mail connector. In CRM 3.0 we were using Registry Keys to do this but there was not a lot of granularity, we could only trace or not the whole service activity. Here you will see we can now use regular event log or custom log file, we can set different level of tracing AND we can set the tracing separately for each E-Mail Provider (Like tracing Pop3, tracing SMTP out, tracing...(read more)

CrmDiagTool4 for Microsoft CRM 4.0 has been released [4.0.7333.2]

2008-03-04T13:21:00Z

Hi all, I’ve made the CrmDiagTool for CRM 4.0 It’s been a while since I wanted to post this, but I wanted to wait and see if the tool was working fine. Now that we have tested it during some weeks already, it’s ready to be available on my blog site. The major difference between v3 and v4 is the tool does not work on the client side. The reason is because we ship a very similar version of the tool already with CRM Client software (called Diagnostic Wizard) So, what does the tool in v4? ü Microsoft...(read more)