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Project Server 2007: Check-in Still Pending? Even after December CU?

*** Update *** Fixed in April CU - http://blogs.msdn.com/brismith/archive/2009/05/01/project-server-2007-check-in-pending-laid-to-rest.aspx  

My colleague Aik has been looking in to scenarios where the fix released in December’s cumulative update doesn’t appear to have resolved things and we have a series of steps you can try to see if this alleviates the problem for you.  Based on previous postings on this topic I am sure I will soon hear what works and what does not!  Keep the comments coming please!

Here are Aik’s steps:

a) Since the fix is on the client, check to make sure that Project Professional is patched to at least 6335.5000. You can find this in the Help | About section in Project.

Version 

b) If a file shows up as being in a checkin pending state, and you’ve verified that the project plan is no longer checked out  on the server, there are 2 things you can try to sync the cache status:

  1. Try toggling Project Professional to an Offline state and then back Online. This will help re-sync the local cache status with the project status on the server. E.g. Right click on the bottom status bar  where it says Connected in Project and select Work Offline and do the same again and select Connect to Server. Note there is a built in delay of 15 seconds – so wait for about 15-20 seconds and then try the file open operation and see if the status reflects the correct state.Offline
  2. Close and relaunch project – Note there is a built in delay of 30 seconds – so wait for about 30 seconds and then try the file open operation and see if the project status reflects the correct state. E.g. is it still showing up as checkin pending?

Thanks for this Aik – readers, please let us know what works and what doesn’t.

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Published Wednesday, February 11, 2009 5:17 PM by BriSmith

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Wednesday, February 11, 2009 1:28 PM by Chad

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Before this post, I changed the folder location of the cache and the error never came back. Probably not a good solution but might help with troubleshooting. I'll try this workaround next time.

Wednesday, February 11, 2009 1:32 PM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Thanks for the feedback Chad.  Hopefully there won't be a next time :).

Wednesday, February 11, 2009 4:17 PM by ilya

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

when all else fails, delete everything from the local project professional cache... that has reliably fixed the "check-in pending" issue for me in the past! The cache is located in %USERPROFILE%\Application Data\Microsoft\MS Project\Cache\, for reference purposes...

Wednesday, February 11, 2009 11:10 PM by Mon

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

the tip about clearing %USERPROFILE%\Application Data\Microsoft\MS Project\Cache\ works great!  wouldn't you think clearing cache from the tools menu should also remove the coresponding folder(s)?  it apparently doesn't.  this could fill up with lots of junk.  yikes!

Thursday, February 12, 2009 10:09 AM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Thanks Ilya and Mon for the comments.  Just take care, this folder could contain your offline copies of projects and any unsaved data where the project hasn't been saved and checked in from the client.  If all projects are really checked in - then this is certainly an option.

Best regards,

Brian.

Thursday, February 12, 2009 5:31 PM by Mon

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

What is the KB# for the update to 6335.5000?  Is is part of the Office SP1 roll-up?

Thursday, February 12, 2009 7:09 PM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi Mon,

It is the December CU for Project Professional - KB959643.

Best regards,

Brian.

Friday, February 13, 2009 3:40 AM by Tom

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi,

I have the impression (like some others before already said).

On my installation, the checkin-pending issue occurs in nearly 100% of checkins. When I delete everything in the cache directory (using file explorer, not just the Clear cache funciton in Project Pro) the issue is gone and initially stays gone.

However sometimes the issue comes back (sometimes only days later, sometimes many weeks later). Then it will start again occuring in nearly 100% of all checkins. Until you again delete the file dir.

I am not yet sure, what workflow reintroduces the problem. I saw it when I had poor connectivity to the project server (VPN via Internet into company intranet) but I have not yet analized this systematically.

Cheers

  Tom

Friday, February 13, 2009 3:45 AM by Tom

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi,

one more thing I forgot.

For me it looks like, the content of the cache directory itself is relevant for this issue to occur. Because if you empty the file dir, the issue stays gone. (at least until something happens that reintroduces the problem).

Would it then be beneficial for MS support, to get a ZIP with all contents of the cache directory?

As I am currently seeing this issue, I can provide this!

Tom

Wednesday, February 18, 2009 3:59 PM by Gaurav Wason

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Why can't microsoft give refesh button on file open windows. Very simple solution...

Gaurav

Thursday, February 19, 2009 4:51 PM by Microsoft Office Project Support Blog

# Project Server 2007: Microsoft Office December 2008 Cumulative Update and KBs Released!

***Update*** Panic over - I'd misinterpreted an issue we had with a more recent internal build. Everything

Thursday, February 19, 2009 4:54 PM by Microsoft Office Project Support Blog

# Project Server 2007: Check-in still pending?

***UPDATE*** Please see my posting on the December 2008 CU - http://blogs.msdn.com/brismith/archive/2008/12/17/project-server-2007-december-2008-cumulative-update-released.aspx

Thursday, February 19, 2009 4:57 PM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi Gaurav,

Great idea - but not as simple as it first appears - due to constraints we have around updating UI in regards localization etc.  But that would be an ideal solution.

Best regards,

Brian.

Friday, February 20, 2009 7:00 AM by Flo

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi Brian,

still have the checkin pending also with the latest december update. Happened this time again in a training. Please you guys have to fix this in the next release.

This is the point that makes users having a bad opinion of the whole server solution and has definitely to be fixed.

Greetz from Germany,

Flo

Friday, February 20, 2009 2:27 PM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Thanks Tom and Flo for the feedback, and I will certainly let you know if having a zip of the direcories will help us.  I do fully appreciate that in training the last thing you want is problems that raise doubts about the system.

This feedback is great and enables me to get the issue in front of the right people.  Thanks again!

Friday, February 27, 2009 9:36 AM by Guillaume Riquier

# KB Numbers for December CU

Hi Brian

After the WebCast of Jean Leflaux on wednesday I asked one CU dec related question, but received no answer. It is for us very important, can you perhaps help us:

-------------------------

Bonjour Jean, Hi Michael,

I belong to the Project Group in Munich, and looked at your Webcast session yesterday at 20:00 Munich and Paris Time.

Very interesting, it brought new Ideas for Monitoring MOPS and MOSS.

Too bad that the VPC wasn’t so fast.

I still have one question:

On the Slide “Deploying Software Updates” from your presentation, you write, that the following Patches are CU dec 08.

MOPS: 960313

WSS: 959644

MOSS: 959637

For us consultants, it’s really difficult to find out the right patches, and we made some researches.

The result of our search is that CU dec 08 is:

WSS3.0: KB 960010

MOPS: 960011 (The KB article says that just MOSS gets updated, but our tests show that MOPS gets updated too…)

MOSS: 960011

If you look at the KB articles for these KB numbers, it’s explicitly written, that these fixes are Cumulative Update Dec 08.

The KB numbers that you gave during the presentation are Dec 08 hotfix package (that s what the KB articles say)

Could you please check and find a final solution.

Like I told you the communication of Microsoft in this area isn’t really optimal.

Thanks

Thursday, March 05, 2009 11:20 AM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi Guillaume,

In December some extra packages were introduced which are the 960010 and 960011 for WSS and Office Server.  These were introduced as full patches containing Dec CU and all previous CU's back to SP1 - including their respective Infrastructure Updates (and the 960011 Office Server includes all of MOSS and Project Server and Forms Server).  You can still also use the KB's JF mentioned which are the individual patches for the Dec CU.  The change doesn't make much difference to Project alone, but makes it easier with WSS and MOSS to ensure you have all the patches you need in one package.  I hope this helps clarify things.  

Best regards,

Brian.

Monday, April 27, 2009 11:09 AM by Ivanl

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Do you know if this is still an issue?. Did the February CU include a 'fix' for this?

Thx,

Ivan Lemus

ivanl@asg.com

Sunday, September 20, 2009 11:17 PM by Paul

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

I'm still having trouble with this....makes our whole investment in Project Server worthless if I can't even do the basics...

Monday, September 21, 2009 12:42 PM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi Paul,

If you are up to date with the latest CUs, and also have cleaned the cache files out either at the time of updating or since updating I would be very interested in understanding the scenarios with which this still gives you issues.

Best regards,

Brian.

Thursday, October 29, 2009 5:57 PM by Cris

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hello Brian,

 What is the latest on the "Checkin Pending" issue?  Can you recommend a patch that will correct this?

Thanks.

Friday, October 30, 2009 9:14 AM by BriSmith

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Hi Cris,

I think the April CU was the latest fix for this.  It is possible you still have something bad in your cache or have hit a new problem that can lead to the same error.  If you have some good repro steps I'd love to hear them - assuming you have the April CU and your cache is clean.

Best regards,

Brian.

Friday, October 30, 2009 11:17 AM by Cris

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

Brian,

 Thanks for the prompt response.  I will test the April CU and see if it resolve the issue.

Tuesday, December 29, 2009 7:11 AM by BSR

# re: Project Server 2007: Check-in Still Pending? Even after December CU?

I am using Project 2007 with SP2 on Windows 7 professional. I see this problem every time I close the project client. If project is not closed project status shown as checkin success. If closed and reopened it would show it as Check-in Pending. On every restart, I am cleaning up local cache to get around this problem.

However, the same problem is not seen on Windows XP with SP3 and Project 2007 with SP2 installed.

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