Business Value Blog : user experience

IE8 improves customer service, and sells more products…

BusinessValueBlog — Fri, 01 May 2009 11:05:00 GMT

IE8 Web Accelerators and Web Slices add another mechanism for your customers to interact with you in the way they choose, from where they are. This video describes how ASOS have achieved this: ";" galleryimg="no" mce_src="http://blogs.msdn.com/blogfiles/businessvalue/WindowsLiveWriter/095aa3f80137_6E96/video861c9c876575.jpg">...(read more)

Surface Scenarios

BusinessValueBlog — Fri, 27 Feb 2009 18:18:00 GMT

I often hear of scenarios targeting the Surface unit that I think are actually appropriate for any multi-touch device. My view of Surface is that its optimum scenarios include object recognition and collaboration . So, if an object such as a mobile phone...(read more)

Web, meet the Real World

BusinessValueBlog — Fri, 12 Sep 2008 16:22:00 GMT

Have you spotted what some toys now include? They have a tag that has a Web address and a secret code. Once at the Web site you can register your toy by entering the code, you then gain access into previously secret content. If the toy is a doll then...(read more)

What's your Web site for?

BusinessValueBlog — Thu, 31 Jul 2008 17:57:00 GMT

Simply put, Web sites probably support two functions: one as a content provider, and the other as a channel that allows your users to interact with you or each other. Arguably the first describes the original Web; a collection of sites that publish content...(read more)

Transforming Customers into Advocates

BusinessValueBlog — Wed, 09 Jul 2008 12:06:00 GMT

What are notifications? My definition is small, timely, useful and usually actionable pieces of information that interest or enrich a receiver’s experience. Because my definition centres on the person receiving them, there are other attributes of notifications...(read more)

Here's a piece of my desktop

BusinessValueBlog — Tue, 17 Jun 2008 17:14:00 GMT

The interesting discussion about Gadgets for me is not a technical one, but a business one. My view is simply: If someone chooses to install a Gadget on the Vista Sidebar, they are dedicating a piece of their desktop to you. That can be valuable. Therefore...(read more)

Simplifying the User Experience choice

BusinessValueBlog — Tue, 27 May 2008 11:07:00 GMT

I've been thinking a lot about User Experience (UX) recently. How it's changed, why it's important, what the technology options are, ... The Microsoft platform offers so much choice, it can be confusing. So here's an attempt to offer some simplification...(read more)

DeepZoom Scenarios

BusinessValueBlog — Tue, 20 May 2008 14:31:00 GMT

What business scenarios does the DeepZoom technology support? Here are some I can think of: Showing additional information Showing additional, relevant information in situ without having to link off to another page. A great example of this is a car ad...(read more)

Let User Experience Guide You...

BusinessValueBlog — Tue, 04 Sep 2007 11:03:00 GMT

It's only one week until Mix in the UK, and so I've been reflecting on Mix in Vegas earlier this year. One of the best sessions I attended was presented by Jesse James Garret and titled XB006 - Experience: A Star to Sail Your Ship By. Not only was it...(read more)