Friday, July 11, 2008 9:28 PM
Christian J. Thilmany
Microsoft Support for Team Foundation Server with Non-MS Virtualized S/W
If anyone are curious about what Microsoft’s official support policy for TFS in a non-MS virtualized environment (e.g. VMWare, etc.) here it is. Key points hightlighted. Basically having premier services makes this better but either way they may have to duplicate the issue in a non-virtualized environment to get support.
http://support.microsoft.com/kb/897615/en-gb
Except as described in this article, Microsoft does not test or support Microsoft software running together with non-Microsoft hardware virtualization software. For Microsoft customers who do not have a Premier-level support agreement, Microsoft will require that the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where the issue is confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running together with non-Microsoft hardware virtualization software.
For Microsoft Premier-level support customers running non-Microsoft hardware virtualization software from vendors with which Microsoft does not have an established support relationship that covers virtualization solutions, Microsoft will use commercially reasonable efforts to investigate potential issues with Microsoft software running together with non-Microsoft hardware virtualization software. As part of that investigation, Microsoft may require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where issues are confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running together with non-Microsoft hardware virtualization software.