Microsoft Dynamics CRM Team Blog

CRM 4.0 Training Resources

Partners enrolled in a Partner Service Plan for Microsoft Dynamics™ now have unlimited organizational access to online training for Microsoft Dynamics and related business products. If you are not enrolled in a Partner Service Plan, learn more at PartnerSource > Services & Service Plans > Partner Service Plans to choose the plan that is right for your organization!

Our first wave of training for Microsoft Dynamics CRM 4.0 is now available. Customers and partners enrolled in a service plan may download online training manuals for the following courses:

• What’s New in Microsoft Dynamics CRM 4.0 Course Number 8910
  This one-day training material provides individuals with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0.
•  Installation and Deployment in Microsoft Dynamics CRM 4.0 Course Number 8911
  This three-day training material provides individuals with the tools to install and configure Microsoft Dynamics CRM 4.0. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. 
•  Customization and Configuration in Microsoft Dynamics CRM 4.0 Course Number 8912
  This three-day training material provides individuals with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as:

1. Business units
2. Users Teams
3. Security privileges and roles System Settings
4. Multilingual User Interface Language Packs
5. Currency Exchange Rates
6. Multiple Organizations

The training material also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the following system components: Forms, Views, Entities, Attributes, Relationships, and Entity Mappings.

• Applications in Microsoft Dynamics CRM 4.0 Course Number 8913
  This three-day training material explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the training material includes: Sales Management, Marketing Automation, Service Management and Service Scheduling.

E-learning and certification exams will also be available soon. All of these manuals will also be available in an e-learning format in February and certification exams will become available in the April/May timeframe.

Hardbound versions of the manual will be orderable on February 6, 2008.

If you are a partner and you would like to know more about available training, click here.

If you are a customer and you would like to know more about available training, click here.

You may also contact me directly with any questions.

Todd Merrell