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Thursday, October 22, 2009 7:51 AM

Update Rollup 7 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering team will release Microsoft Dynamics CRM 4.0 Update Rollup 7 on Thursday, October 22, 2009. Once the release is available the links below will take you to the necessary information about Update Rollup 7.
Posted by crmblog | 24 Comments
Friday, September 11, 2009 12:31 PM

Microsoft Dynamics CRM Accelerators – Latest News

It’s been a while since I updated progress on the CRM Accelerators program! There has been a tremendous response to the releases to date and I want to outline our future directions for the program. At the time of writing this blog post we have had 62623
Posted by crmblog | 8 Comments
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Friday, August 28, 2009 10:41 AM

Update Rollup 6 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering team released Microsoft Dynamics CRM 4.0 Update Rollup 6 on Thursday, August 27, 2009. Below are the links to the release and related information about the Rollup. Please see the Knowledge Base (KB) article
Posted by crmblog | 1 Comments
Thursday, July 30, 2009 7:50 AM

eService Accelerator for CRM Online - Video

The Accelerators for Microsoft Dynamics CRM provided additional functionality for your CRM application. Please see the below links if you are not already familiar with them. I’m did some research into modifications to the eService Accelerator to work
Posted by crmblog | 0 Comments
Wednesday, July 29, 2009 7:47 AM

Restricting Access to Microsoft Dynamics CRM Direct E-mail

CRM MVP Joel Lindstrom, a Solutions Consultant for CustomerEffective , blogs about BI solutions. In Microsoft Dynamics CRM 4.0, when you open the Account or Contacts entity, you will see an e-mail button on the toolbar on top of the view. This button
Posted by crmblog | 4 Comments
Friday, July 24, 2009 7:21 AM

Microsoft Dynamics CRM - Top Sites and Downloads

Whether you’re interested in an online or on-premise solution, Microsoft Dynamics CRM has you covered. Check out just a few of the content and community areas available to help you create the perfect experience for your business. Microsoft Dynamics CRM
Posted by crmblog | 0 Comments
Thursday, July 23, 2009 8:40 AM

Getting Started: CRM Mobile Express

This post will help you in getting started with Mobile Express for MS CRM 4.0. Mobile Express consists of 2 components: Mobile Console Mobile Application Mobile Console The purpose of the console is to allow users (with sufficient (e.g. System Customization)
Posted by crmblog | 10 Comments
Wednesday, July 22, 2009 7:39 AM

Microsoft Dynamics CRM Customized Entity Form Performance

Some customers extensively customize their CRM installation so that CRM is optimized for their unique business scenarios. When you add a lot of fields on an entity form you might notice it’s load time increases. The performance is not hampered on “out-of-the-box”
Posted by crmblog | 3 Comments
Monday, July 20, 2009 8:52 AM

White Paper: Implementing an ADFS Solution for Microsoft Dynamics CRM by Using Intelligent Application Gateway (IAG)

By default, an on-premise implementation of Microsoft Dynamics CRM 4.0 leverages Active Directory (Integrated Windows) Authentication to accommodate access by internal users. However, many businesses also require the ability to provide external users
Posted by crmblog | 0 Comments
Tuesday, July 07, 2009 10:42 AM

RELEASE - White Paper v2: Optimizing and Maintaining Microsoft Dynamics CRM 4.0

The MS CRM E 2 team is pleased to announce the release of the version 2.0 update of the white paper Optimizing and Maintaining Microsoft Dynamics CRM 4.0 , which is available from Microsoft Downloads at https://www.microsoft.com/downloads/details.aspx?FamilyID=ba826cee-eddf-4d6e-842d-27fd654ed893&displayLang=en
Posted by crmblog | 0 Comments
Monday, July 06, 2009 11:17 AM

Monitoring Queue Data with the CRM Queue Gadget

If you are looking for a convenient way to monitor queues, be sure to read our new article on  MSDN,  Monitoring Microsoft Dynamics CRM 4.0 Queues with a Windows Sidebar Gadget . It shows you how to use Windows Sidebar, also known as “gadgets”,
Posted by crmblog | 0 Comments
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Thursday, June 25, 2009 8:27 AM

Microsoft Dynamics CRM is in the “Leaders” quadrant in Gartner’s 2009 Magic Quadrant for CRM Customer Service Contact Centers

Customers seeking information before investing in technology often turn to Gartner, Inc., because of its detailed and methodical reviews. Among the most respected reports are its Magic Quadrants, which help buyers assess vendor strengths and weaknesses
Posted by crmblog | 1 Comments
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Friday, May 15, 2009 9:06 AM

Customizing Microsoft Dynamics CRM 4.0 for High-Latency and Low-Bandwidth Environments

The MS CRM Engineering Excellence (E 2) and Dynamics Premier Field Engineering (PFE) teams recently collaborated on a benchmark testing effort designed to measure the performance improvement associated with customizing an “out-of-the-box” implementation
Posted by crmblog | 1 Comments
Thursday, May 14, 2009 7:28 AM

Update Rollup 4 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering team released Microsoft Dynamics CRM 4.0 Update Rollup 4 on Thursday, May 7, 2009. Below are the links to the release and related information about the Rollup. Please see the Knowledge Base (KB) article
Posted by crmblog | 30 Comments
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Wednesday, May 13, 2009 8:21 AM

Microsoft Dynamics CRM Instant Messaging

Guest blogger and CRM MVP Donna Edwards talks about a tip to help you communicate with your customers. Are you having trouble contacting a customer to arrange a meeting, respond to a service request, or obtain some critical information to move forward
Posted by crmblog | 7 Comments
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