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Friday, October 02, 2009 11:07 AM

Microsoft’s Free Anti-virus Offering

We all know folks who won’t spring for anti-virus and malware software. For these kind of friends and family point to this from the Washington Post today: “ Microsoft 's free new anti-virus product is earning decent marks in preliminary tests, putting
Posted by crmblog | 1 Comments
Thursday, July 30, 2009 7:50 AM

eService Accelerator for CRM Online - Video

The Accelerators for Microsoft Dynamics CRM provided additional functionality for your CRM application. Please see the below links if you are not already familiar with them. I’m did some research into modifications to the eService Accelerator to work
Posted by crmblog | 0 Comments
Wednesday, October 08, 2008 7:59 AM

Managing and scheduling a customer reference program in Microsoft Dynamics CRM 4.0

Today we welcome CRM MVP Joel Lindstrom, a Solutions Consultant for CustomerEffective . In a tight economy, it is critical for a company to distinguish itself from competitors. One of the best ways to do this is with a well-managed customer reference
Posted by crmblog | 1 Comments
Monday, July 21, 2008 5:28 PM

CRM 4.0 User’s Guide now available in PDF and Word

As more than 4,000 of you out there have already discovered, we recently released a User’s Guide for Microsoft Dynamics CRM 4.0 . The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help,
Posted by crmblog | 9 Comments
Friday, August 24, 2007 9:06 AM

IT Services Use of CRM

In today’s environment, the world is becoming more and more customer focused and various organizations are working on their business strategy to increase and solidify their customer base. An important part of this process includes enabling the employees
Posted by crmblog | 2 Comments
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Thursday, February 01, 2007 8:32 AM

CRM client patches for Microsoft Office Outlook available

Regarding fix availability for the issue described in Microsoft Knowledge Base Article 913270 : Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: "Microsoft Office Outlook has encountered a problem and needs to
Posted by crmblog | 15 Comments
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Friday, October 20, 2006 7:27 AM

Microsoft Dynamics CRM 3.0 Analytics Express: Foundation

Businesses need information to make decisions and respond quickly to changes in its business operations, competition, and customer needs. The format and delivery of that information in a consumable and actionable way is just as important as the information
Posted by crmblog | 7 Comments
Tuesday, August 22, 2006 9:12 PM

Geographic Scheduling in CRM

I’m going to beat the service scheduling horse one more time. That last time I posted on this topic I provided some information about the scheduling models that CRM’s service scheduling can handle. In that previous post I noted that service scheduling
Posted by crmblog | 2 Comments
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Friday, June 23, 2006 4:53 PM

What is Scheduling Good for Anyways?

So you think you want to use Service Scheduling in CRM 3.0 but you’re not sure that it’s up to the task? You’re not the only one. Since well before we launched CRM 3.0 last October I’ve been answering questions on how service scheduling can be applied.
Posted by crmblog | 3 Comments
Monday, May 08, 2006 2:59 PM

Why Service Scheduling?

CRM 3.0 shipped with some innovative but unusual functionality for a CRM application: service scheduling. This was a technically challenging project and some people on the CRM team are still wondering why we invested so much in this area. As with any
Posted by crmblog | 2 Comments
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