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Bio - Ilana Smith

Ilana Smith began her Microsoft career in 2000, working in Enterprise Sales in Brisbane, Australia. While there, she used a (rival) CRM product - this experience inspired her to join the Microsoft CRM team, after a short detour via the Exchange product group.

 

Ilana was a program manager on the CRM team for three and a half versions, mainly responsible for Outlook integration and email.  Ilana was the founder of the CRM Team Blog.

 

These days, Ilana lives in Denmark, works for the Microsoft Dynamics NAV product group and nags her team-mates to blog for the NAV Team Blog.  She still finds herself answering CRM questions.

Published Saturday, April 29, 2006 4:12 AM by crmblog
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# Welcome to the CRM Team blog

Hi, thanks for stopping by.
 
If you're interested in Microsoft CRM, you'll know that there are...
Monday, May 01, 2006 4:41 PM by Microsoft Dynamics CRM Team Blog

# Deletion Tracking in Outlook Synchronization

In 1.x, your options for what was synced between Outlook and CRM were pretty limited.  You could...
Tuesday, May 09, 2006 9:54 AM by Microsoft Dynamics CRM Team Blog

# A Sea of Ugly Mugs

Things are hectic around here at the moment, and people tend to hide when I come to ask about blog...
Tuesday, May 23, 2006 10:16 AM by Microsoft Dynamics CRM Team Blog

# Using Microsoft CRM to manage our blog posts

Did anyone catch that short-lived show ‘Keen Eddie’?  The main character’s trademark line was “Hi. ...
Thursday, June 01, 2006 4:28 PM by Microsoft Dynamics CRM Team Blog

# A Rose By Any Other Name: Outlook client naming

Once upon a time I owned a feature called “Microsoft Business Solutions Customer Relationship Management...
Thursday, June 08, 2006 5:18 PM by Microsoft Dynamics CRM Team Blog

# The Performance Files: Can Microsoft CRM 3 Handle all my Users?


Our Guest Star series continues with Matt Parks, one of our first CRM MVPs and a key figure in the...
Wednesday, June 21, 2006 12:10 PM by Microsoft Dynamics CRM Team Blog

# CRM-Outlook Field Mappings

Ever wondered what fields in Outlook map to what fields in CRM?  Wonder no more.  (NB: In the...
Friday, July 07, 2006 8:39 PM by Microsoft Dynamics CRM Team Blog

# 4 Important Things to Know about Configuring Outgoing Email in Microsoft CRM

Email sent from Microsoft CRM travels out in two different ways.  If it is sent in the Outlook client,...
Wednesday, July 12, 2006 11:04 AM by Microsoft Dynamics CRM Team Blog

# Feature Spotlight: Bulk Edit

Sometimes we work hard on a feature, struggle to get it into the product, test it in all possible permutations,...
Monday, July 24, 2006 10:07 PM by Microsoft Dynamics CRM Team Blog

# Microsoft CRM - Bulk Edit Made Easy

I was recently reading the Microsoft CRM Development Team blog when I saw a post by Ilana Smith - Feature...
Friday, July 28, 2006 10:02 AM by Ryan Toenies

# Tracking when users go offline in Microsoft CRM

In versions 1.0 and 1.2 of Microsoft CRM, we used SQL’s merge replication technology as the basis for...
Tuesday, August 15, 2006 11:34 AM by Microsoft Dynamics CRM Team Blog

# Tracking when users go offline in Microsoft CRM

In versions 1.0 and 1.2 of Microsoft CRM, we used SQL’s merge replication technology as the basis for...
Tuesday, August 15, 2006 11:42 AM by Microsoft Dynamics CRM Team Blog

# Open Position: CRM ISV Technical Evangelist

I was bugging Charlie Wood about writing a blog post and he mentioned that they're hiring in his...
Tuesday, August 29, 2006 11:41 AM by Microsoft Dynamics CRM Team Blog

# Microsoft CRM's E-mail Subject-Line Tracking Token

Microsoft CRM puts a tracking token onto the subject line of sent email messages.  This enables...
Monday, September 18, 2006 3:47 PM by Microsoft Dynamics CRM Team Blog

# Microsoft Dynamics CRM Team Blog : SRS Reports for Displaying CRM 3.0 Outlook Client Synchronization Information

PingBack from https://blogs.msdn.com:443/crm/archive/2006/09/28/775951.aspx
Thursday, September 28, 2006 4:18 PM by Microsoft Dynamics CRM Team Blog : SRS Reports for Displaying CRM 3.0 Outlook Client Synchronization Information

# Supporting multiple Exchange servers and/or multiple Microsoft CRM implementations

A common misconception is that if CRM user mailboxes are spread across a number of Exchange servers,

Thursday, October 05, 2006 10:45 PM by Microsoft Dynamics CRM Team Blog

# Propagating Deletes on Items Synched between Microsoft CRM and Outlook

There are some complex rules that govern how deletes are handled on items that are synched between CRM

Friday, October 27, 2006 11:25 PM by Microsoft Dynamics CRM Team Blog

# CRM Team Blog celebrates Six Months!

Like our new look? It's thanks to Aaron Elder from Invoke Systems . It's a little poetic to have someone

Wednesday, November 01, 2006 11:16 AM by Microsoft Dynamics CRM Team Blog

# Happy Holidays from the Microsoft CRM team

Last night, Seattle area was hit by a fairly exciting windstorm. The 520 bridge (which is one of the

Friday, December 15, 2006 3:54 PM by Microsoft Dynamics CRM Team Blog

# Dynamics NAV Team launches Team Blog

Hypothetically, if a founder of a team blog were to leave the team , and then join a different team that

Monday, October 01, 2007 10:52 AM by Microsoft Dynamics CRM Team Blog

# Outlook sync. and P.O. Box

Hi Ilana

A customer reported, that after synchronization with outlook, the field P.O. Box of the business address of a contact in MS CRM is missing.

I was able to reproduce the problem.

Is this a known issue?

CRM version: 3.0

Client OS: Windows XP Pro

Outlook Version: 2003

Thanks a lot for your answer to dominik.hug@skybow.com

Kind Regards

Dominik Hug

Developer

Skybow (www.skybow.com)

Thursday, September 25, 2008 11:35 AM by Dominik Hug

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