CRM4 Outlook Client – Issues and Fixes

Known Outlook Client Issues

Microsoft Dynamics CRM Team Blog — Wed, 06 Aug 2008 20:54:48 GMT

The picture above is the first “computer bug” found in 1945. As a piece of techno-folklore, this was

CRM 4 Outlook Client - bug fixes

CBM on CRM — Wed, 06 Aug 2008 22:09:11 GMT

WOW ... 3 blog entries in 1 day... that have never happened before... will it ever happen again... ;)

Bug fix per il Client Outlook del Dynamics CRM 4.0

Come essere un utente del Microsoft Dynamics CRM e vivere felice — Thu, 07 Aug 2008 20:21:26 GMT

Bug fix per il Client Outlook del Dynamics CRM 4.0

re: CRM4 Outlook Client – Issues and Fixes

Don — Thu, 11 Sep 2008 10:43:46 GMT

Hotfix 950088 is described as a cumulative hotfix. The HB article however states "this hotfix is intended to correct only the problem that is described in this article."

Which is it? is it a cumulative hotfix or a hotfix for a specific issue? This conflicting information is rather confusing.

re: CRM4 Outlook Client – Issues and Fixes

Smiti Shah — Fri, 12 Sep 2008 23:14:53 GMT

Cumulative hotfix mentioned in this blog contains all the fixes.

re: CRM4 Outlook Client – Issues and Fixes

Jan Vanek — Fri, 26 Sep 2008 09:33:37 GMT

KB article 952046 (mentioned in item 9) is still not available. Do you have any detailed info about this hotfix and its release date, please?

Liste des hotfixs pour MSCRM 4.0

Clark, C#, MSCRM, SBS — Fri, 26 Sep 2008 10:46:17 GMT

Bonjour L'équipe CRM de MS a publié une liste des derniers hotfixs disponibles pour le client Outlook

re: CRM4 Outlook Client – Issues and Fixes

Martin — Fri, 26 Sep 2008 11:15:12 GMT

Surely the hotfix mentioned on no. 8 is the latest? The file versions are higher than the 'cumulative hotfix' and it was also released after.

CRM Outlook Client Hotfixes

Larry's Taco Talk — Sat, 27 Sep 2008 00:53:40 GMT

While doing my CRM Online install, I attempted to set the client up with the CRM Outlook client. It appeared

CRM 4 Outlook Client Hotfix Top 10

rosslotharius.com — Sat, 27 Sep 2008 15:11:50 GMT

Microsoft recently posted a blog listing the top 10 issues received through their support channel. The

re: CRM4 Outlook Client – Issues and Fixes

Jason — Sat, 27 Sep 2008 19:17:20 GMT

When will the "Outlook hangs and doesn't allow any interaction when BCM or other Addins are present" hot fix (KB952046) be published?

re: CRM4 Outlook Client – Issues and Fixes

scott — Fri, 10 Oct 2008 14:05:25 GMT

Article 950088 is hotfix for

E-mail messages are not sent from Outlook Web Access, from Outlook Mobile Access, or from Outlook Rules after you open the Microsoft Dynamics CRM 4.0 client for Outlook

Does this fix all listed above?

CRM Outlook Client Hotfixes

Larry's Taco Talk — Tue, 28 Oct 2008 19:00:39 GMT

While doing my CRM Online install, I attempted to set the client up with the CRM Outlook client. It appeared

re: CRM4 Outlook Client – Issues and Fixes

Neil Benson — Mon, 03 Nov 2008 20:23:36 GMT

According to Don Chang in the Microsoft partner support newsgroup, hofix KB956720 (the last one in Smiti's list) is a cumulative hotfix that addresses all these issues (not KB950088 as suggested at the top of this article). And we're hoping for a CRM 4.0 Update Rollup sometime in Nov/Dec 2008.

re: CRM4 Outlook Client – Issues and Fixes

Gareth Hillary — Wed, 05 Nov 2008 19:25:46 GMT

Hi There,

We are running a pilot of Microsoft Dynamics with a view to using it worldwide. HOWEVER we are experiencing a huge problem with the Outlook Plugin.

With Outlook 2007, after doing a fresh install if the CRM tool and checking for all available updates we are getting “The Data file did not close properly” when starting Outlook.

I was getting this on my own machine so in the end I uninstalled the CRM plug-in and the problem went away, unfortunately this is not an option for some users so is there anything we can do ?

I have done a fresh install of outlook 2007, removed all other Outlook "Add Ins" and still get this problem

Be very pleased to hear your advice,

In anticipation of a positive response

Kind regards

Gareth Hillary

European Infrastructure Manager,

Burson Marsteller, London

re: CRM4 Outlook Client – Issues and Fixes

Daniel — Wed, 03 Dec 2008 17:53:16 GMT

Did you run the CRM client diags ?

re: CRM4 Outlook Client – Issues and Fixes

Sam(kia.soheil@gmail.com) — Thu, 08 Jan 2009 18:47:20 GMT

I really need your help. When i run CRM diagnostics as Admin, it passes "Network and Connectivity" with 2 warnings and internet settings with one warning. Then it gets stuck at "client configuration". Here is the message:

I have downloaded the latest update for CRM. and also download the hot fix "1. Outlook hangs during initialization ".

Description:

Stopped working

Problem signature:

Problem Event Name: APPCRASH

Application Name: Microsoft.Crm.Outlook.Diagnostics.exe

Application Version: 4.0.7333.3

Application Timestamp: 475914c9

Fault Module Name: KERNEL32.dll

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a81d

Exception Code: e053534f

Exception Offset: 0002f35f

OS Version: 6.0.6001.2.1.0.256.16

Locale ID: 1033

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re: CRM4 Outlook Client – Issues and Fixes

crmblog — Thu, 08 Jan 2009 19:15:10 GMT

Hi Sam,

If you have not already pushed this to Microsoft support, I would suggest that you ask this in the CRM Forums at http://forums.microsoft.com/dynamics.

We have a lot of good people in the forums invested in answering questions like yours.

Thanks,

JaAG

re: CRM4 Outlook Client – Issues and Fixes

James Foster — Mon, 02 Feb 2009 18:06:49 GMT

Why is it when I track email in CRM-outlook the email shows up as HMTL code on any report I run?

Thanks

james

Problems with the Outlook add-in for CRM 4.0?

ICU-MSCRM - Life support for the heartbeat of your business — Thu, 12 Feb 2009 01:59:33 GMT

If you're experiencing problems with the Outlook add-in for Microsoft CRM 4.0, check out this helpful

re: CRM4 Outlook Client – Issues and Fixes

Michael — Mon, 09 Mar 2009 18:12:50 GMT

When I have the Outlook client open and then open the web based admin for CRM the Customizations link is not available in the Settings section. If I close the Outlook client and Outlook all together then open the web based admin for CRM the Customizations link is now available. ?????

re: CRM4 Outlook Client – Issues and Fixes

Mike — Mon, 23 Mar 2009 21:54:34 GMT

Wow! What a riddled piece of crap. Truly, should there be this many bugs and glitches with this program still. This has been the biggest regret I have ever had from a program standpoint is rolling out CRM. Blasphemy!

re: CRM4 Outlook Client – Issues and Fixes

Rinz — Mon, 06 Apr 2009 22:30:02 GMT

Is it also 2009 for Microsoft? Thou shall only install and use the Outlook plugin for one and only one user on a computer. A complete SQL server database, and it supports one user! That's not all, I get 1069 startup errors. Crap, is this version 4 already? Sorry for this text, but I have to shout it out ;S Some bugs are so clear, it is a mistery the test team didn't notice it. Test your software multilanguage/multireagion/least privileged. Basic stuff.

re: CRM4 Outlook Client – Issues and Fixes

Kristopher : CTUK — Mon, 27 Apr 2009 22:24:44 GMT

Anyone had a repeating issue with Microsoft CRM 4.0 for Microsoft Office Outlook running on Vista client where the Outlook will close down and restart??

If so, you wouldn't happen to know the fix??

re: CRM4 Outlook Client – Issues and Fixes

Andreas — Wed, 29 Apr 2009 12:34:25 GMT

Hi,

I have a big Problem with the Configuration from the Outlook Client.

I have add the CRM-Url in the different Security Zones in the Internet Explorer. The Pop-Up Blocker is also configured with an exception.

When I use the Client, I have to authenticate me in every Entity. After I have closed for example a special contact and reopen the same one I have to authenticate me every time. The Check Box (Save the Credentials) from the window takes no effect. Please give me a hint where I can look for a mistake in the configuration.

re: CRM4 Outlook Client – Issues and Fixes

asyed01 — Wed, 10 Jun 2009 05:19:42 GMT

Hello Experts!

I'm new to Microsoft CRM and having an issue when i try to Sync CRM with outlook. It works for some emails0 but for few I'm having this following error message.

When syncing a message already sent that has NO ATTACHMENT, I get this error message:

A SQL Server error occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization’s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

I've also tried to run the Diagnostics and it told me Bad Network. But everything works fine though.

Does anybody has any idea about this issues?

Thanks a lot in advance

re: CRM4 Outlook Client – Issues and Fixes

Larry — Mon, 29 Jun 2009 21:20:26 GMT

CRM toolbar keeps disappearing in outlook. seems to be when outlook not completely closed down. If you close down outlook, the outlook process still appears in the process list. open outlook back up and the CRM toolbar is gone. If you first completely shut down the outlook process (gone from task manager process list) and then restart outlook then CRM toolbar is present. Bu of course, a typical user doesn't know to look for an existing outlook process in the process list.

re: CRM4 Outlook Client – Issues and Fixes

Bob — Thu, 08 Oct 2009 13:09:23 GMT

I have installed the Outlook connector for CRM4 to the client but seem to be having a few problems. Outlook keeps displaying a message that says that ‘Outlook has encountered a serious problem’ and asks if we want to uninstall the connector. Well we don’t and it appears to run normally for a while.

We also get a very odd problem.

When sending e-mail

1. Pdf attachments arrive as winmail.dat files

2. When the client replies outlook and CRM only get the original outgoing message NOT the client reply, yet blackberrys gets the client reply as normal (both messages, the original and the reply).

2 Other machines display the messages ‘the logged on user does not have the relevant security permissions to view these records or perform this specific action try this again ect...’ when using the connector.

re: CRM4 Outlook Client – Issues and Fixes

Michael — Wed, 02 Dec 2009 23:12:31 GMT

I am having an issue in keeping the Outlook Client logged in.

I have Dynamics CRM 4.0 open and running fine in IE. Outlook CRM toolbar loads no problem. No issues with syncing or anything else.

The issue I get is when I open any entity (contact, opportunity, account) to get any information my Outlook client logs out...which in turn logs me out of CRM on IE.

I've tried chaging the URL of our CRM to Trusted Sites to Local Intranet and back and still the same results...any ideas or suggestions?