Coming soon- Zune on Connect!
I've had a little project cooking on the side since I started with the Zune Services Team last month. One of the things that many of the Zune folks do is help customers out in the Zune Forums with issues they have, answering questions and the like.
Sometimes customers report problems with content in the Zune Marketplace, like a song title being incorrect, typos and so forth. Other times we will get customers reporting problems that are actually the result of a bug we should be addressing. Right now that's a sort of ad hoc process, but I've been working on the creation of a Zune site on Connect which I hope to open up soon, in order to have a place where we can collect such reports in a way that's more structured, while leaving the forums the place to get other questions answered.
I know the Zune Forum mods are excited and I am as well to see how we can put Connect to use. What's great from my perspective is being able to bring such a great tool from my previous position over to my new one and really make a positive impact.
