How to create a crash dump for Axapta processes ?
Symptoms:
All clients lose connection to the AOS Server. If the Axapta AOS or client process crashes for any reason, it is recommended to create a crash dump, of the failing process.
Here are the steps to do so:
- Download the Microsoft debugging tools, from here:
http://www.microsoft.com/whdc/devtools/debugging/installx86.Mspx
The 64-bit Version is available here:
http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx - Install the debugging tools on the problem machine.
- Switch to the install folder of the debugging tools using the command line.
- Attach the tracing tool(adplus) to the crashing process.
- Use the following command line options to attach the debugger.
adplus –crash –pn ax32.exe
adplus –crash –pn ax32serv.exe
or
adplus –crash –p <PID>
To enable the Process ID, go to Task Manager\View\Select Columns…
PID (Process Identifier)
- Now the tracing tool is active and should generate a crash dump, once the process crashes.
- You will find the dump file in the installation folder of the debugging tools.
- A correct crash dump file should look like this:
PID-4580__AX32.EXE__2nd_chance_UnknownException__full_1810_2008-12-04_20-53-48-528_11e4.dmp
Please focus on the 2nd_chance in the title. Please reattach the tracing tool again in case you get only 1st_chance exception, or just a log file(has a *.log extension).
Example:
- Once you have created a second chance crash dump file, send it to the Microsoft MBS support to get the file analyzed in detail.
Martin Ch
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