October 2005 - Posts
In the previous post I presented some ideas about the use of scientific method in problem resolution. I thought about a situation where it would be applied, and then I remember about an old problem I faced once when I was a support engineer. The claim
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When resolving a problem, what is the method a support engineer should use? What method is effectively used for people engaged in troubleshooting? There are many approaches possible, but it is easily agreeable that using a method that is close to the
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