Res Ipsa Loquitor
Deo Melgaco's Web Log
It is a new site!
Wow, great to see this change in the MSDN blog - I really like it. It gives me more motivation to...
Author: Deo Melgaco Date: 05/25/2010
Almost done with the 10th class!
Almost there! With only one week to go, I feel really close to the end of the MBA program, with just...
Author: Deo Melgaco Date: 04/20/2009
Blue Ocean, Value Chain and more
Last week was busy in my MBA - the Environmental Analysis Paper took most of my time in research. I...
Author: Deo Melgaco Date: 04/08/2009
10th MBA class - almost there!
Great start on my 10th class in the MBA in Global Management program; this class is really...
Author: Deo Melgaco Date: 03/31/2009
Windows 7
I loaded Windows 7 Beta on my production laptop - a nice upgrade experience, without any surprise. I...
Author: Deo Melgaco Date: 01/20/2009
Commenting on my MBA - I
Another great busy week, with lots of time invested in a benchmarking research for this week's case...
Author: Deo Melgaco Date: 01/20/2009
People Management and Leadership
Part of the people manager’s responsibilities is to provide clear, achievable goals to all...
Author: Deo Melgaco Date: 04/30/2008
The Prisoners Dilemma
This week in my MBA, the instructor presented a question regarding the classical Prisoners Dilemma....
Author: Deo Melgaco Date: 03/07/2008
Added Value per Employee
In an article published on Strategic HR Review by Paul Kearns, I found especially interesting the...
Author: Deo Melgaco Date: 07/15/2007
Costco, Wal-Mart and Turnover
I liked Costco's approach - they hire for frontline positions, promove from within and are a...
Author: Deo Melgaco Date: 07/15/2007
Management and Leadership
In a recent discussion in my MBA course, the subject of leadership was again brought to debate. The...
Author: Deo Melgaco Date: 04/09/2007
Emotional Intelligence
According to McShane and Von Glinow, Emotional Intelligence "is the ability to perceive and express...
Author: Deo Melgaco Date: 03/10/2007
On Writing
In my opinion, when writing a paper, we must have in mind some important points in order to execute...
Author: Deo Melgaco Date: 03/03/2007
Emotions and Decision-making
This is an interesting subject - how emotions can get in the way of sound decision-making....
Author: Deo Melgaco Date: 02/13/2007
About the Rumor Mill
When leadership does not communicate openly about issues, people will rely on perceptions and...
Author: Deo Melgaco Date: 02/12/2007
Critical Thikining in a Group Setting
As defined by Browne & Keeley (1998), “critical thinking consists of an awareness of a set of...
Author: Deo Melgaco Date: 02/11/2007
Luxuria - First of Seven Deadly Sins
Early Christians used these seven major human vices to educate followers about the human trend to...
Author: Deo Melgaco Date: 02/06/2007
Plagiarism and Ethics
According to Wikipedia, "plagiarism is the passing off of another person's work as one's own,...
Author: Deo Melgaco Date: 05/01/2006
The Problem Resolution Framework
Looking to go from the scientific method to something tightly related to the problem resolution in...
Author: Deo Melgaco Date: 03/14/2006
A Problem Resolution Method
[Written on October 25, 2005] When resolving a problem, what is the method a support engineer should...
Author: Deo Melgaco Date: 10/28/2005
The Method in Action
In the previous post I presented some ideas about the use of scientific method in problem...
Author: Deo Melgaco Date: 10/28/2005
A Problem Resolution Method
When resolving a problem, what is the method a support engineer should use? What method is...
Author: Deo Melgaco Date: 10/25/2005
What is a support incident?
I believe there is no better way to start talking about support than starting by the beginning: the...
Author: Deo Melgaco Date: 10/21/2004
Microsoft Support in Latin America
Hi everyone, My name is Deo Melgaco and I am a Support Team Manager in Microsoft Customer Service...
Author: Deo Melgaco Date: 10/21/2004