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How to fix missing printer icon

We have reports of the "Send To OneNote 2007" printer disappearing or stop working. We're looking into the causes and possible fixes. In the meantime, here are some fixes that have been shown to work. If you run into this problem and one of these steps fix it, please let us know (by leaving a comment below or email me directly). That will help us track down the cause(s).

  1. Open up the Add/Remove Programs Control Panel applet, and run Repair on the Office/OneNote install
  2. Disable the Send To OneNote IE add-on
    • Boot Ie and go to Tools | Manage Add-ons | Enable or Disable Add-ons
    • Find the entry for a "Send to OneNote" add-on. Click the radio button to disabled it
    • Restart IE as requested
    • Open up the Add/Remove Programs Control Panel applet, and run Repair on the Office/OneNote install
  3. Remove an conflicting print driver
    • Go to Control Panel - Printers
    • Identify the printer (sometimes a pdf printer) installed after OneNote.
    • Right click mouse and open properties.
    • Go to Ports tab and check the entries.
    • Check if the box next to "Send to Microsoft OneNote Port:" is ticked.
    • If ticked this appears to be the source of the conflict.
    • Delete the offending printer driver.
    • Perform a repair install of Office/OneNote.

 

I hope this works and also do this if you are comfortable messing with installations; this is a working theory and might not fix everyone's problems.  Thanks a bunch and I hope this post is useful to those people who are facing this problem and they search online for a solution.  Take care

Published Wednesday, February 06, 2008 9:49 PM by descapa

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# BioSensorAB » How to fix missing printer icon

PingBack from http://www.biosensorab.org/2008/02/06/how-to-fix-missing-printer-icon/

Wednesday, February 06, 2008 5:22 PM by BioSensorAB » How to fix missing printer icon

# re: How to fix missing printer icon

Running the repair feature worked for me.

Sunday, February 10, 2008 5:34 PM by Jeffrey Collins

# re: How to fix missing printer icon

Running the repair feature worked for me also.

Friday, February 15, 2008 4:38 PM by hankpi

# re: How to fix missing printer icon

this worked - the offending printer driver was a quickbooks simple start pdf converter printer driver.  I deleted it and the One Note printer now works.

Sunday, February 17, 2008 2:36 AM by Larry

# re: How to fix missing printer icon

The third solution worked for me - again it was a Quickbooks PDF printer, I had Quickbooks installed before OneNote but I believe it may have been an update that Quickbooks did.

Sunday, February 17, 2008 4:11 PM by soliloquyx

# re: How to fix missing printer icon

The above has not worked for me, I am running Vista Ultimate x64 and I believe it was due to installing Vista SP1, though I can't be 100% positive that it is the culprit.

Tuesday, February 19, 2008 7:24 PM by r3loaded

# re: How to fix missing printer icon

It work by removing old printers from My Printers and then turning on and connecting the current printer.

Thursday, February 21, 2008 1:57 PM by Bill Butler

# re: How to fix missing printer icon

My "Send To OneNote 2007" printer disappeared today. I'm not sure what caused it to disappear but running the Repair of OneNote fixed the problem on XP SP2.

Thursday, February 21, 2008 4:32 PM by Mike

# re: How to fix missing printer icon

Running the repair feature worked for me, thanks for the info.

Sunday, February 24, 2008 8:37 PM by Steph

# re: How to fix missing printer icon

This fix worked for me.  There was no conflicting print driver. I checked properties of all my printers and they looked fine, so I essentially ran the repair on the Office/OneNote install twice in a row and it worked!  Thank you!

Tuesday, February 26, 2008 12:27 AM by C. McRae

# re: How to fix missing printer icon

I found that I had several conflicting "Send To" programs that were installed after I installed OneNote. First, I installed Family Treemaker, a Genealogy Program, that I needed to delete. Then I had an update to QuickBooks that actually took over the port. When both print drivers were deleted, and I ran a repair to Office/OneNote, the OneNote Send To print driver returned and now all is working.

Wednesday, February 27, 2008 3:01 PM by GeoStant

# re: How to fix missing printer icon

I printed and followed Daniel Escapa's instructions, except my husband

spoke to me at the wrong time and I deleted the XPS Printer before I

went to the ports tab.  I ran regedit and deleted every mention of the

XPS Document Printer wherever it occurred in the Registry.  Ran

OneNote Repair (a total of 3 times) and rebooted each time.

But, none of these steps re-established the Send to OneNote

capability.  I then worked through Patrick Schmid's procedure.  I

added a Send to Microsoft OneNote port, selected the default printer

(which I assumed had been done at installation), Named the Printer as

specified, did not share or print test page.  BUT when I got to

Advanced tab under Printer Properties, there was no Send to Microsoft

OneNote Driver.  SP1 must have overwritten the printer driver!  Is it

possible for me to copy this driver (file name needed) from my

installation CD?

Oviously, without the printer driver installed, I still can't send

anything to OneNote and am totally dead in the water.  To say that I'm

horrified is the understatement of the week.  I saw nothing under

"Known Issues" on this SP to indicate such dire consequences.  I don't

think I'll ever apply another patch to this program . . . . if I ever

get it running again.  From reading, it appears that even uninstalling

and re-installing doesn't fix this problem which has rendered the

program completely unusable for me.

Wednesday, February 27, 2008 4:35 PM by Leslie

# re: How to fix missing printer icon

Hi:

I had that problem and I fixed with your recommendation:

1. Open up the Add/Remove Programs Control Panel applet, and run Repair on the Office/OneNote install.

It worked very well, congratulations and thanks.

Victor

Thursday, February 28, 2008 6:44 PM by Victor

# re: How to fix missing printer icon

Didn't work for me.  

All I have is "Fax" and Microsoft XPS Document Writer".

Windows Vista Ultimate 64 (no SP1)

Thursday, March 06, 2008 8:25 PM by rasmasyean

# re: How to fix missing printer icon

OK... 64-bit Printer Driver DOES NOT EXIST!

I wish I found this info before I wasted my time with this fix.

http://blogs.msdn.com/descapa/archive/2007/12/04/send-to-onenote-2007-why-it-isn-t-there-in-64-bit-x64.aspx

Thursday, March 06, 2008 8:29 PM by rasmasyean

# re: How to fix missing printer icon

Hi,

Mine is fixed by reparing. but it get dissapeared very often without installing new printer.

it's very frustrating as I'm Heavily using ONENOTE 2007

thanks for advice anyway.

Ali

Monday, March 10, 2008 6:55 AM by Ali

# The 3 biggest "pain points" we are investigating

OneNote 2007 has been out for over a year, we've shipped our first service pack for it and have had overall

Monday, March 17, 2008 8:16 AM by OneNote Testing

# re: How to fix missing printer icon

The first repair worked for me. Thanks.

Monday, March 24, 2008 10:25 AM by Zack Harlow

# re: How to fix missing printer icon

Using the repair feature has worked for me as well.  Really, really irritating bug tho - the repair feature requires that you reinstall the *entire* office installation, whatever that may be for you.  I had Project, FrontPage and Visio in addition to all the other main Office constituents (Word, Outlook, Excel, PowerPoint, Access, InfoPath, Groove and Publisher).  The process takes waaaay too long.  And gods forbid you should have to start over because you forgot to close Outlook or something!

Friday, March 28, 2008 4:02 PM by Ross Holder

# re: How to fix missing printer icon

Thanks,

repair on office 2007 worked great. any idea how it started tho? I think I got it when I did microsoft update(office SP1), not sure though.

Thursday, April 03, 2008 5:06 PM by Nik

# re: How to fix missing printer icon

The repair function (running Vista) worked great for me, thanks!

Tuesday, April 08, 2008 5:42 PM by Brandon

# re: How to fix missing printer icon

Thank you very much for the article, I wished I had seen your article earlier to avoid wasting time. I am running Office Home and Student on Vista home Premium, and could not figure out why I did not have "Send to Onnote printer" . I rmoved Quickbooks PDF convertor virtual printer and reinstalled the Office (chose repair during the installation) and now I have this imensely usefull virtual printer in my system .

Thanks Sean

Friday, April 11, 2008 2:35 PM by Sean

# re: How to fix missing printer icon

I tried this and the repair option was not there. Had to use the change option and then another dialog box opened with the repair option. You may run into that yourself.

Monday, April 14, 2008 8:15 PM by eddie

# re: How to fix missing printer icon

Running the Repair for Office 2007 worked for me.

Thanks,

Kim

Tuesday, April 15, 2008 1:31 PM by Kim

# re: How to fix missing printer icon

Running repair for OneNote did not work.

Deleted the QuickBooks PDF printer, ran repair and the Send to OneNote 2007 driver reappeared!

Thanks!

Saturday, April 26, 2008 1:16 PM by Jon

# re: How to fix missing printer icon

Running the Office Repair option from the Control Panel applet, did the trick for me.

I'm running Vista Business and I believe that the OneNote Printer Driver got removed when I upgraded to SP1 (although I not 100% sure on this, but it was there before).

Wednesday, June 11, 2008 2:11 PM by Phil

# re: How to fix missing printer icon

I have a very weird situation.

On Vista32 bit, my IE7 was send-to-onenote working, however it has disappeared from firefox as well all office apps.

I did install FF3 .. and I didn't notice it till yesterday that that ability to use onenote was gone.

Tried #1 .. didn't help

#2 isn't applicable .. my IE works

#3 don't have an issue with, though I did remove the quickbooks_pdf_creator .. which is crapware on sony vaio .. driver is installed but not activated !!! go figure

So I am sol still

Sunday, June 29, 2008 10:03 PM by sms

# re: How to fix missing printer icon

Thanks for your help.  I also had to select "Change" and then find the "Repair" option on the next window.    I was also confused to not find "OneNote" listed as an installed program, since I had to purchase and install it separately from everything else...

As to what caused it - I had just added an (old) Epson (Stylus Photo 870) printer, which Vista tried to do "plug and play" on - and failed miserably.  Sounds like this might be related, though I'm not positive.  After reading these comments, I went ahead and finished the installation of the Epson before I re-installed the OneNote print driver.  

Again, thank you for your help!!

Saturday, July 05, 2008 1:55 AM by Mary Breden

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