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Support Guidelines : Microsoft Support Lifecycle policy for product support?

What do you mean by Microsoft Support Lifecycle policy? Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. The Microsoft Support Read More...

Posted: Thursday, September 24, 2009 1:53 AM by Deva Gnanam .J | 0 Comments

Filed under: FAQ, Support Guidelines, DevMSGTeam, hotfix, Security, Office, Support Policy, Service Pack, support, Rerquest to Change Product Features, Rerquest to Change Product Design, Updates, Lifecycle

Outlook 2007 : Why i can’t accept an invitation that is in a third-party calendar format?

One of my customer updated that they have an application which uses Outlook Object Model which usually receives the invitation and process it. But when has issues for a specific invitation to a meeting in Microsoft Outlook 2007. This impacts him that Read More...

Posted: Friday, February 27, 2009 5:07 PM by Deva Gnanam .J | 1 Comments

Filed under: Outlook 2007, Outlook Object Model (OOM), meeting request, Outlook UI, icalendar (ical), Outlook UI Issues, hotfix

Why Windows Vista based client prompts to enter your credentials when you access an FQDN site?

One of my customer reported that whenever he tries to use Web Distributed Authoring and Versioning (WebDav) to access a fully qualified domain names (FQDN) site. But he is prompted to enter the credentials, even though the user account that we are using Read More...

Posted: Wednesday, February 18, 2009 9:11 PM by Deva Gnanam .J | 1 Comments

Filed under: Best Practices, WebDAV, KB, hotfix, Security, permissions, HTTP, Internet Explorer, credentials, user account, WinHTTP, settings, proxy, site, Windows Vista, servers, Web Client, FQDN

OWA Customization: PSS support policy for Exchange Server 5.5, 2000 & 2003

Per the support KB , Microsoft PSS has the support policy for customization of Outlook Web Access for Exchange that cover its versions like 5.5, 2000 & 2003. Per the article, we can get more information regarding the support policy for OWA customization Read More...

Posted: Saturday, January 31, 2009 11:10 AM by Deva Gnanam .J | 1 Comments

Filed under: Store, Exchange Server 2003, Support Guidelines, KB, Not Supported, DevMSGTeam, hotfix, OWA, Exchange Server, PSS, Support Policy, ISAPI, Exchange Server 5.5, XSL

Outlook 2007 : Color category not getting printed AS-IS

One of my customer reported that whenever he assign the color categories to his Outlook items (in Outlook 2007), he facing an unique issue. For example, if he chooses the color category - a dark color except black, whenever he took the printout it prints Read More...

Posted: Monday, November 10, 2008 1:58 PM by Deva Gnanam .J | 1 Comments

Filed under: Outlook 2007, Outlook UI Issues, hotfix, color, Category, Print

Monitoring event sink # 28 - Attachments Are Missing When You Use an Event Sink to Modify the Stream of Messages

One of my customer reported that they have a store event sink, which is used to modify the stream of incoming messages in Exchange Server environment (2003). But their attachments are missing when they open & view the message in Microsoft Outlook Read More...

Posted: Monday, November 10, 2008 7:55 AM by Deva Gnanam .J | 1 Comments

Monitoring event sink # 27 - After you register an event sink on a mailbox store, the Microsoft Exchange Information Store service does not start in Exchange Server 2003

One of my customer had migrated from Exchange server 2000 to Exchange Server 2003, where had an event sink registered on a mailbox store. But his Store.exe (Exchange Information Store service) stops responding for one of the following events: • You restart Read More...

Posted: Monday, November 10, 2008 7:19 AM by Deva Gnanam .J | 1 Comments

Outlook Errors : General Errors - Part # 2

Receive error when you press F9 to send and receive e-mail in Outlook 2007 & Cached Exchange Mode: You use Cached Exchange Mode in Microsoft Office Outlook 2007. Additionally, you use the DownloadOAB registry value to prevent the automatic download Read More...

Posted: Friday, October 10, 2008 12:53 AM by Deva Gnanam .J | 0 Comments

Outlook Error : There is not enough memory to perform the operation

When one my customer tried to add a Global Address Book entry to the Contacts folder, the contact is not added. She received the following error message: There is not enough memory to perform the operation. This problem may occur if the size of the certificate Read More...

Posted: Wednesday, September 17, 2008 12:58 AM by Deva Gnanam .J | 0 Comments

Filed under: Outlook 2007, Outlook 2003, Address Book, KB, contacts, Errors, Troubleshooting, Outlook UI, DevMSGTeam, Known Issues, Outlook UI Issues, hotfix