Developing for Dynamics GP : Support Debugging Tool

News

Please use the Blog Feedback? - Contact Us link at the top of the page to email questions relating to the blog itself.

If you wish to ask a technical question, please use the links below to ask on the Newsgroups. If you ask on the Newsgroups, others in the community can respond and the answers are available for everyone in the future.

Please do not use comments on pages and posts to ask questions unrelated to the topic on that page or post.

Dates of Interest:

11-Jul-2008: Blog Created by David Musgrave.
10-Oct-2008: First Post by Scott Stephenson.
04-Nov-2008: First Post by Dave Dusek.
11-Nov-2008: First Post by Beth Gardner.
28-Nov-2008: First Post by Chris Roehrich.
30-Dec-2008: First Post by Patrick Roth.
24-Feb-2009: First Post by Greg Willson.
22-Apr-2009: First Post by David Clauson.
04-May-2009: First Post by Ryan Wigestrand.
19-Jun-2009: First Post by Dawn Langlie.
03-Jul-2009: First Post by Emily Halvorson.
23-Sep-2009: Created Twitter account with blog feed.

WorldMaps Statistics since
24-Feb-2009:

Click for WorldMaps Stumbler

Translator Tool:

Social Networking
Follow David Musgrave and the blog on:

Disclaimer
This blog is provided "AS IS" with no warranties, and confers no rights.

The links in this blog may lead to third-party Web sites. Microsoft provides third-party resources to help you find customer service and/or technical support resources. Information at these sites may change without notice. Microsoft is not responsible for the content at any third-party Web sites and does not guarantee the accuracy of third-party information.

Favourite Posts

Blog Links

Newsgroups Links

Resources Links

Archives

Support Debugging Tool - The wait is over

David Meego Fantastic news for the all the partner consultants and developers in the Dynamics GP community.

The Support Debugging Tool for Microsoft Dynamics GP has now been released on PartnerSource for versions 8.0, 9.0 and 10.0.

Just over two years ago I started development on a tool designed to use Dexterity triggers to watch for incorrect data appearing in a table, and then provide Dexterity and SQL logs of the activity leading up to the point when the incorrect data was saved. This tool was able to resolve a year old support case within a few days of being deployed. That was build 1 of what was then called the MBS Support Debugging Tool.

Since then, the functionality of the tool has been improved and added to and now we have build 9 of the tool. This build has been made available to the partner community, at no charge, for their use in helping to support the Microsoft Dynamics GP application. You can freely install the tool at your customer's sites so it is ready and available when needed. The tool is completely passive once installed unless it is asked to perform actions. If you are a customer and wish install the tool on your system, please discuss obtaining the tool with your partner.

More information

For more information on the tool and what features it has please see my previous blog posting:

Support Debugging Tool for Microsoft Dynamics GP

Also, have a look at this great posting on Mariano Gomez's blog for an introductory look at the tool:

First Look at Support Debugging Tool for Microsoft Dynamics GP

For other related articles and posts have a look at the Support Debugging Tool Tag page.

Acknowledgments

I would like to take this opportunity to publically thank some of the team that helped make the release of the tool possible. Thanks to my colleagues on the Asia Pacific Microsoft Dynamics GP support team (Allan, Amy, Marian, Rob & Rochelle) for taking up the case load to give me the time to work on the development of the tool; to my previous and current Managers (Brad & Neil) for encouraging me to keep pushing for the tool to be released.

I would also like to thank a number of my colleagues in Fargo, who helped get the release code and documentation fine tuned. Special thanks to Scott for taking ownership and driving the process to get the tool released. Thanks to Larry, Bob, Jon and Andrew for their input. To Steve, Scott (again) and Corey for their work on proofing the documentation. To Aaron, Chad and Shane for their encouragement to get the tool released and their feedback on the tools features and functionality. To Sally for her help getting all the branding and license details sorted.

Finally, thank you to all the beta testers who provided constructive feedback to help make the tool the great utility it has become.

Downloads

Support Debugging Tool for Microsoft Great Plains 8.0

Support Debugging Tool for Microsoft Dynamics GP 9.0

Support Debugging Tool for Microsoft Dynamics GP 10.0

NOTE: The tool is posted on PartnerSource and so can be download by partners. If you are a customer, you will need to obtain the tool through your partner. Any feedback or questions about the tool will be handled via the GP developer newsgroup.

Support Information

The Support Debugging Tool is a troubleshooting tool developed and released by the Microsoft Dynamics GP product support teams. If you require assistance to use the tool, or have feedback or suggestions for improvements or new features, please post your question or comments on the public Dynamics GP Developer newsgroup (microsoft.public.dynamics.gp.developer). You can use the link below to access a web-based interface to the newsgroup.

http://www.microsoft.com/Businesssolutions/Community/Newsgroups/dgbrowser/en-us/default.mspx?dg=microsoft.public.dynamics.gp.developer

To assist the partners and Microsoft employees who monitor the newsgroup, please prefix any subject lines with the initials “SDT: “.

Note: Technical support for this tool is limited to break/fix and how to questions on the tool’s specific functionality. If you need assistance in understanding the generated log files, or how to use the tool to resolve a specific issues, this should be handled as part of a standard technical support incident related to the specific issue you are attempting to troubleshoot or resolve.

I hope you find the Support Debugging Tool for Microsoft Dynamics GP as useful and powerful as we in Microsoft Dynamics GP Support have. If you have any questions or suggestions for the tool, please post them on the discussion group as mentioned above.

[Edit] For information on installation and other Frequently Asked Questions please see Installing the Support Debugging Tool for Microsoft Dynamics GP FAQ.

Please provide feedback on your experiences with the tool as comments on this posting.

David

06-Nov-2008: Added Are you using the Support Debugging Tool? post.

06-May-2009: Added link to the Support Debugging Tool Tag page.

29-Sep-2009: Added link for Installation FAQ post.

Posted: Wednesday, September 03, 2008 9:07 AM by David Musgrave

Filed under: Dexterity, Support, Support Debugging Tool, Tools, Discussions, Newsgroups, Forums, Community

Comments

Developing for Dynamics GP : Support Debugging Tool for Microsoft Dynamics GP said:

PingBack from http://blogs.msdn.com/developingfordynamicsgp/archive/2008/07/30/support-debugging-tool-for-microsoft-dynamics-gp.aspx

# September 3, 2008 2:22 AM

veeyeskay said:

Thanks for the post David. This is really an ultimate tool for many developers and debuggers around the world.

Great job accomplished. :-)

# September 3, 2008 3:34 AM

Fahim Sunesra said:

Dear David,

Thank you for Writing this excellent Debugging tool, I was suppirese to see this tool, this makes our life easier.

Thank you once again

Regards

Fahim AmirAli Sunesra

Business Consultant (GP)

# September 3, 2008 3:59 AM

Victoria Yudin said:

David,

Congrats on getting this approved and released! I got a chance to see part of your presentation on this tool during the Technical Airlift in May and it is fantastic.

Victoria

# September 3, 2008 5:43 AM

David Musgrave said:

Posting from the Dynamics GP Blogster

http://dynamicsgpblogster.blogspot.com/2008/09/microsoft-releases-support-debugging.html

# September 3, 2008 6:54 AM

David Musgrave said:

Another Posting from the Dynamics GP Blogster

http://dynamicsgpblogster.blogspot.com/2008/09/support-debugging-tool-update.html

# September 3, 2008 9:30 AM

Mariano Gomez said:

David,

Congratulations on the culmination of this long dream.

As a participant in the Beta program I was able to solve a few problems of my own, especially trying to figure out firing events in the Field Service module for some integrating code I am developing. Needless to say, without Support Debugging Tool I would have not been able to figure out that some script events I was expecting would happen in Field Services were not causing my triggers not to fire either.

In addition, we have all been using it at our workplace to validate and trace our own code with excellent results. The Business Analysts on staff are starting to slowly adopt the tool and are using it to trace saving operations on various Field Services tables, to the point where they are now comfortable with the log files (script.log and profile.log) and the results they are reading.

Very powerful tool! It would be suicide not to use it when troubleshooting complex third party environments or complex transactional operations.

MG.-

Mariano Gomez, MVP

Maximum Global Business, LLC

http://www.maximumglobalbusiness.com

# September 3, 2008 2:07 PM