September 2007 - Posts

Challenges implementing CRM
30 September 07 07:57 PM

Nearly every major retailer has started or is planning some type of CRM project. Many retailers see a CRM solution as an important component of an eCommerce/multi-channel solution. While I believe the business case for CRM is clear, as it works to deliver Read More...

Postedby domc | 1 Comments    

Outsourced eCommerce? For Tier 1 and Tier 2 Retailers there are benefits and risks...
29 September 07 01:12 PM

In the array of eCommerce solutions that retailers can choose from, one sticks out as more of a business model than a solution. For this reason (and others) many retailers were, and still are, drawn to this approach as it addresses many of the challenges Read More...

Postedby domc | 2 Comments    

Web security
28 September 07 07:00 AM

We continue to hear studies regarding consumers' focus on the security of their online transactions. Probably once a month a well-known entity has to publicly announce that they have had some type of security breach that may impact the integrity of the Read More...

Postedby domc | 1 Comments    

Some current industry data on eCommerce investments
27 September 07 03:22 PM

From Internet Retailer 2007: · 78.2% of the retailers surveyed plan to increase their spending on e-commerce applications and services this year o 10.1% expect to spend as much as 50% more on e-commerce technology this year o 9.4% will increase their Read More...

Postedby domc | 1 Comments    

Internet Retailer (2007) Tags Microsoft as Leading eCommerce Platform....Again
27 September 07 12:39 PM

Part of the team August 2007, Internet Retailer http://www.internetretailer.com/article.asp?id=23261 Critical infrastructure E -commerce platforms are a web retailer's backbone. As such they require substantial investments of time and money and are not Read More...

Postedby domc | 2 Comments    

Some general musings on the future of eCommerce Investments...
27 September 07 10:45 AM

While this is a topic that deserves a lot more than a few bullets in some blog, I wanted to summarize what I see as the divergent viewpoints that are driving a significant investment cycle in eCommerce technology. Whatever your preferred source of industry Read More...

Postedby domc | 1 Comments    

Feedback on the annual Shop.org Summit...
27 September 07 10:27 AM

I just returned from the Shop.org Annual Summit in Las Vegas. It is clear from both the size of the show (relative to last year) and the quality of the attendees list that Shop.org has done a good job leveraging its NRF affiliation to become a significant Read More...

Postedby domc | 2 Comments