October 2007 - Posts

Leveraging the Supply Chain to Deliver a Multi-Channel Experience...
25 October 07 08:43 PM

While the supply chain is a functional area that has historically been on the tip of retailers' tongues, talking about the supply chain today, especially in the context of eCommerce and multi-channel, is passé. It is much more in vogue to focus on things Read More...

Postedby domc | 1 Comments    

Web 2.0 for Retailers: A Consumer-Focused Definition...
22 October 07 10:00 AM

Like many industry terms, "Web 2.0" has become a proxy for a variety of concepts that shape our understanding of its meaning. I liken the development of Web 2.0's tenets and popular definitions to the evolution we have seen with "Customer Centricity" Read More...

Postedby domc | 1 Comments    

Product Information Management (PIM) as a Stepping Stone...
08 October 07 11:17 AM

For those of you not familiar with PIM, let me apologize in advance for pollinating your mind with yet another acronym. Product Information Management, or PIM, refers to the systems, strategies and processes for managing product data. While the concepts Read More...

Postedby domc | 1 Comments    

Shuffling of execs at Best Buy tells major story about multi-channel focus...
05 October 07 07:13 PM

Best Buy has taken a big step by aligning ownership of both store and Web operations to a single EVP. This is a very telling announcement. Many retailers are looking to align not only systems and technologies to deliver a multi-channel experience but Read More...

Postedby domc | 1 Comments    

Some Interesting Feedback from the RIS Cross-Channel Executive Summit
04 October 07 07:53 AM

I just returned from the RIS News Cross-Channel Executive Summit in Scottsdale. This was a tremendous event that brought out some top eCommerce and multi-channel executives in the retail industry. The use of the term "Cross-Channel" was frequent, as this Read More...

Postedby domc | 1 Comments