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Friday, October 16, 2009 6:28 PM

The order of Duet buttons on Outlook items may change after applying updates

If you have multiple Duet scenarios installed that each add buttons to the same item in Outlook, the order in which the Duet buttons appear on the Outlook items may change after installing Duet updates. For example, both the Time Reporting (TIMA) and
Posted by waltwa | 0 Comments
Wednesday, October 07, 2009 10:45 PM

TIMA: 15 min Time Reporting only tracked as 5 min

I recently worked on an issue where a customer was using TIMA and trying to record an appointment with a 15 min duration but it would end up getting tracked as 5 mins. After doing some testing on the machine I realized that the behavior was that the number
Posted by waltwa | 0 Comments
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Wednesday, October 07, 2009 9:47 PM

Duet install of SQL Express fails if MSXML 6 Service Pack 2 (KB954459) is installed

Duet installation may fail if MSXML 6 Service Pack 2 ( KB954459 ) is already installed. For a silent Duet install you should see an exit code of 2 in the setup log which maps to SQLINSTALLFAILURE and indicates that Duet was not able to install SQL Server
Posted by waltwa | 0 Comments
Wednesday, October 07, 2009 11:08 PM

Duet is not supported on a computer that has Exchange System Manager (ESM) installed

Duet uses Extended MAPI for some functionality and therefore requires that the computer be in a supported MAPI configuration. Having Exchange System Manager (ESM) installed on an Outlook client is not a supported configuration and generally results in
Posted by waltwa | 0 Comments
Wednesday, October 07, 2009 10:14 PM

Duet 1.5 SP3 install issues and considerations

The goal of this post is to provide a quick list of the important Duet 1.5 SP3 installation issues that need to be understood when planning for a production rollout. Troubleshooting Duet client install errors Duet Upgrade 1.5 SP2 to SP3 fails on non English
Posted by waltwa | 0 Comments
Friday, September 18, 2009 4:35 PM

Office 2003 component issues with some localized clients

Issue: If you install the Office 2003 suite to your computer by using a custom transform, and then you install the Office 2003 SP3 update, in some instances, Office 2003 suite programs are set to Not Installed . Additionally, you may experience one or
Posted by JeffGa | 0 Comments
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Friday, September 11, 2009 2:12 PM

SAP changes with regards to Request Handler timeouts

Problem: Problems with Request Handler timeouts trying to send large amounts of control messages in rapid succession. Cause: There were some HTTP 503 response codes ("Service unavailable") propagated from Exchange via RH to the SAP J2EE Item
Posted by JeffGa | 0 Comments
Tuesday, May 12, 2009 9:57 AM

Windows Server 2008 and the Duet 1.5 Request Handler

Currently the Duet 1.5 Request handler is not supported being installed on Windows 2008 server (x86 or x64). Due to the various changes that were made in Windows Server 2008 to IIS (now IIS 7.0), we cannot support the Request Handler on Windows Server
Posted by JeffGa | 0 Comments
Friday, May 01, 2009 8:56 AM

The Duet SystemTray process may not run

After installing the Duet client, a user may notice that the Duet System Tray process does not start.  Upon further investigation, it may be observed that attempting to manually start the Duet System Tray that it immediately stops.  There are
Posted by JamesCaudill | 0 Comments
Thursday, March 12, 2009 1:12 PM

Adventures in analyzing high memory use on a Duet Client

  The Problem Here in Duet Support, there are times when we have issues where processes are consuming a large amount of memory, and there is usually a suspicion of Duet doing bad things.  In this blog, I will explain how I found the root cause
Posted by JamesCaudill | 7 Comments
Thursday, February 26, 2009 4:13 PM

PSTs set as the default delivery location and Duet

Having a Personal Information Store (PST) configured as the default delivery location for your MAPI profile in Outlook is not supported when you use that same profile for your Duet client.  At this time, the Duet client will not function properly
Posted by JeffGa | 0 Comments
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