I am filled with solutions : proactive

Learn to “get traction” as a tester on your team.

SaintD — Sat, 15 Dec 2007 03:34:00 GMT

Learn to “get traction” in your team. A guide for professional testers.

Software development is a fast paced world. We are constantly trying to work to the rhythms of “web time.” Professional software testers have valuable input for the team. The problem is that it can be hard to break free of the daily concerns to make that big impact.

Ideally testers are empowered to make positive changes in the organization and the product. The term empowerment is lampooned in Dilbert for good reasons. It’s a great management buzzword but companies rarely do a good job of putting it into practice. The reason is simple. No one can empower you like you.

You can empower yourself when you know how to get traction. Empowerment can trickle weakly from the top down, but it doesn’t have to. When you know the tricks you can empower yourself.

Make sure your peers are your allies.

A tester’s job is to look at things and perceive where they might be deficient. A good tester may have a habit of breaking everything they get their hands on. Be careful that you don’t break the people you are working the closest with. Turn that critical eye inward and ask yourself how you can strengthen your work relationships with the people you work with. The best way to do that is by having a strong vision of what your ideal world looks like. Hold on to that and “show” it to your peers when the going is rough.

Leaf nodes do all the work.

In the software world all of the power is really in the hands of the worker bees. Think about it. The developer you work with writes 100% of the code for his or her features. The developer’s boss doesn’t write a line of code. The product designer’s boss doesn’t write the specification or make the day to day design decisions that come up. Your boss doesn’t write the test specs, the test automation or run more than a handful of test cases at best. The further you go up the chain, the less direct impact a manager has on the actual code. The Product Unit Manager has almost zero influence on the actual technical work that happens in the product. Wow. You and your “feature crew” have all the power. Even in a non-feature crew model. All you have to do to change the product is convince one developer to do something different.

Energize your co-workers.

If you want to make a change in your area, product or organization you must start by getting the people doing the real work excited about it. If you convince one developer to do less and do it better there is nothing his boss can really do about. If you convince the product designer to make a feature a better fit for customer goals, the VP of your product can’t stop them. Start your great ideas right in your own feature. Get your peers excited about the cool ideas you have. Sell them to the people you work with every day. It doesn’t get easier than that.

Listen to Yoda.

“Always with you it cannot be done.” - Yoda chastising Luke on Dagoba. Don’t be a whiner like Luke. Stop thinking about what you can’t accomplish. It’s probably true you can’t get your entire company to change to a better process tomorrow. That’s not important. Find something you can make a little bit better today and do that. Go talk to a developer and ask them to help you think of ways to make a part of the program easier to test via automation. Have a passionate discussion about the benefits doing less and doing it better. Passion and enthusiasm are contagious. Concentrate on the things you are enthused about. Save the gripe sessions for later or never. Always frame your criticisms as “we can do better and here is my idea how.” It’s easy to complain about things that are wrong, but not usually effective. It’s surprising how often people will adopt your plan if you have one.

Re-factor your process the same way you re-factor code.

If you have some code and you want to factor out all the common stuff you don’t do it all in the same instant. It’s a process of iteration. Move a line here, a function there, a helper object over here. Then test each time you make a change. Think of your process the same way. Don’t try to overhaul it overnight. Pick one thing and move it to a better home. See how that goes. Then move on.

Iterate more, plan less.

Test specifications are a perfect example of where over planning happens a lot. A tester reads the specs and other materials then spends days locked in their office creating a test spec. Then in the review certain sections get ripped to shreds. The tester fixes those and soon the test spec is closed. Later in the product cycle you realize you left out something basic and important. A better pattern is to start with the outline and short explanations. Run this by a peer, your boss, the developer and/or the pm informally. See what feedback stems out of this embryonic document. People will be less constrained by a deep level of detail and give you good big picture feedback. Go back and add some details. Get more feedback. Rinse and repeat. Both techniques will take you a week or two of calendar time. The iterative model will create better documents in same number of person hours and less “work” for you. Look for other places where you can replace planning with iteration. Iteration is very powerful.

Close feedback loops.

Look for places where there is feedback in the software process. A prime one is logging bugs. How long is it on average between the time a developer writes code and you log the majority of the bugs? If you measure this time in weeks you have a feedback loop that needs closing badly. If the developer isn’t getting timely feedback, how can they improve their skills? What if the build process pointed out common coding mistakes? Some development environments have build in code analysis tools. Using them closes the code review feedback loop from days to minutes. Those kinds of tools have improve my coding substantially more and faster than traditional code reviews. This is a good example of doing less and doing it better.

Look for these loops and be ruthless about making them shorter and more meaningful.

Don’t worry about The Process.

Every software development effort has an official document set with The Process. I don’t know a single place that is following that exact process. Don’t worry about that. Concentrate on the actual traditions and workflow that is happening. You can get work done in any framework. Thinking too much about the big picture process will blind you to the major improvements you can make locally today. Just find one thing we can do better now. Can you find a way to do less and do it better today? Go do that. Then tell people how you did it and get them excited about it. The Process will mutate on its own for good or ill. Be an agent for positive change.

Management wants to change for the better.

There isn’t a manager at any level in any company that wants to do worse today than they did yesterday. If you can show a clear path to improvement, management will embrace it. The trick can be showing the path in a way that management is compatible with. If you are reading this article you probably believe that one or more managers you deal with is obstructing progress. I am sure they don’t see it that way. You can still open their eyes if they won’t listen. Here are some tricks you can use to show your managers how to do things better.

Repeat your good ideas, over and over.

The first time you say something like “I read on the web we should do less and do it better,” you may get a lot of resistance. That’s fine. That’s human nature. We aren’t entirely rational creatures. Keep at it. If you are genuinely passionate about doing less and doing it better it should be easy to keep discussing it. Don’t be shy about speaking up. Keep talking about it with anyone who will converse with you on the subject. Bring it up in the hallways and at lunch. It may take months, but your message will sink in. Pretty soon you will overhear people say things like “We need to do less and do it better. How can we accomplish that today?”

Take baby steps.

There are many clichés that come to mind about how to do something big. The journey of a thousand miles starts with a single step, and so on. It’s a true cliché. Try not to get frustrated because you didn’t scale Everest today. If you make one thing a tiny bit better every day, at the end of the year your impact will be huge. Break your tasks down, then break them down again. Just make sure you are going the right direction a little each day. Other people may seem to want to sabotage your efforts. Don’t worry about that either. Their distractions and setbacks are likely to be random. If you are committed to making just one thing better and work on it all the time you will win.

Build momentum from the grass roots.

Remember that all the “real” work happens in the roots of the organization. If every worker bee in your organization is talking about doing less and doing it better, management will naturally fall in line. They won’t have a choice because the real work force will already be doing it. When you have an “aha moment” and realize how things could be better shop it around. Encourage the people you work with to think about it. Ask them if they think it’s a good idea. Ask them how they would go about doing it. Ask them what’s wrong with it. Infect them with your enthusiasm and be willing to be infected with theirs. Try to reach out to people who are your peers but you don’t talk to very often. Have lunch with someone from a different part of your company and discuss your good ideas with them. Get your meme out there. You will know you have won when it mutates, takes on a life of its own and runs away. Time to get started on your next great plan.

When you see how much influence you have you will be shocked.

Testers feel like everything is out of their power. It can really feel like we are at the bottom of the hill and all the crap is rolling down to us. Don’t just whine about it. You can empower yourself when you know how to get traction. If you can do that you move from just running tests to improving the company. That’s a really big change in role, for the better. Don’t forget to put that on your evaluation this year. You can make any project you work on better.

Getting traction can be a subtle art. Think about ways to get traction and go make your product, your company and the world better.

Stop going 40 mph in first gear.

SaintD — Sat, 01 Dec 2007 00:43:00 GMT

Stop going 40 mph in first gear.

This article is recommends three sources for better ways to work. It’s not about testing in particular, just working.

Working in technology can be chaotic. You will often get a lot of training in the deeply technical. What you rarely get well trained in are the things that everyone needs to do all the time. This seems a little strange to me. The tester in me asks “how can we do better?”

You can learn to organize your work and work towards meaningful objectives. You can learn to present your great ideas clearly and powerfully. You can also keep an eye out for other ways to evolve your work habits.

Learn from the experts and get your career into high gear. Here are two books and one web site that came highly recommended to me and I highly recommend in turn.

Beyond Bullet Points will teach you how to communicate ideas effectively.

Cliff Atkinson's guide is a breath of fresh air about communicating in the business world. It has a science based approach grounded in communications research. You will never look at a PowerPoint slide deck the same way again.

Start on the right foot.

When you are transmitting your ideas to another person or a group you need to know the answers to five basic questions. What’s the current setting? Who is the main actor (usually the audience)? What is keeping us from succeeding? Where do we want to end up? How do we get there? Cliff’s book boils this down to a template and has solid advice and examples on how to answer them and then communicate that reasoning fully and clearly. Basically how to hook your audience in the first few slides and keep them focused and interested.

Tell a good story

Rooted in successful techniques millennia old, good story tellers have been using the ideas that Aristotle cataloged in Poetics (335 BC) with great success. Cliff boils the ideas down and shows you how to create powerful presentations that scale from five to forty-five minutes. The ideas in the book can be easily adapted to essay writing and even email.

Use slides to communicate instead of bore.

We often end up in meetings with slides projected up on a screen. Hearing someone read a bullet list to you gets old fast. Learn how to use the slides to engage your audience instead of boring them into a trance. Aristotle didn’t have to compete with television and movies. You do, and cliff shows you how to take advantage of the media culture to get your points across.

Take Back Your Life will teach you how to use your precious time for maximum impact.

Sally McGhee’s book will teach you how to use your email, calendar, task list and PDA to make your life more organized.

Learn to apply powerful filters to your to-do lists.

We all have a lot of input coming at us all the time. It’s easy to over commit or get distracted. It’s also easy to lose track of all the things we want to do. Sally has concrete steps for identifying, concentrating and processing your inputs.

Gain the ability to make commitments and deliver on them.

People who have goals and strive to achieve them are more effective. This goal seeking behavior doesn’t come naturally to me. I don’t know many people who are “naturally organized.” Sally has a great system for the rest of us. It takes the whole book to lay it out, but it’s well worth it.

Find out these toys are actually good for something.

We all have access to email, cell phones, calendar software and task tracking. Sally’s advice ties this all together in a cohesive system that makes these systems work for you. Even a Blackberry or PDA can be a powerful source of organizational instead of a constant distraction.

Read lifehacker.com for new productivity ideas.

Lifehacker has a blog style and filtered comments based on the theme of getting things done. They ask questions all the time about life that any good hacker would ask about any technology.

Lot of good tips

Every week you can probably find something to make your life more focused and faster in some ways. Articles range from experimental sleep cycle programs to applets to let you use your screen real-estate more effectively.

Lots of distractions

One man’s productivity booster is another man’s time suck. There are a lot of good ideas here, but there are also a lot of distractions. Sometimes distractions can be a good thing and fuel our creativity. Don’t read it when you are on a tight deadline and you will be fine.

Smoothly transition your life into the next gear.

If your inbox is overflowing and last time you explained your great ideas people said “I don’t get it” then read some great books and articles to learn how tame these problems and more.

Will you move your career to the next level? You only have to get a little more effective to see big long term gains.

So be on the lookout for the little and big ways you can be more effective today.