Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.
Microsoft Dynamics 365 Blog
Unlock insights with Business performance analytics in Microsoft Dynamics 365
In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with agility.
Pipeline optimization: How to prioritize and close more deals
Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help.
Microsoft is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric and Product-Centric Enterprises
Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises.
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms.
2024 release wave 2 launches with hundreds of Copilot capabilities
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.
Transform work with autonomous agents across your business processes
Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team.
Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event
Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.
Harnessing transformative AI for field service excellence
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.
How generative AI in customer relationship management emphasizes human skills to drive sales
Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those moments—all the searching and compiling and preparation—can take a lot of drudgery. Ensuring that an entire team of sellers has the time and capacity to strengthen those human relationships can be an enormous feat.
All in on AI: Exploring Microsoft’s AI journey through customer service
Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.
Transforming ERP, and the speed of business, with generative AI
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.
