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Microsoft Dynamics CRM Online Team Blog

This blog is focused on Microsoft Dynamics CRM Online (crm.dynamics.com).

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  • The views expressed in this blog are those of the individual and do not necessarily represent those of Microsoft. This information is provided by way of general information only and should not be relied on without obtaining independent expert advice. These postings are provided "AS IS" with no warranties and confer no rights. You assume all risk for your use.
Configuring Instant Messaging within CRM Online

For those of you who didn't know, CRM Online can be configured to work with Instant Messaging (Office Communicator, MSN Messenger, or Live Messenger).  Specifically with Office Communicator, you can show presence for a particular user within CRM Online.

image

Below are the specific steps to enable this...

http://rc.crm.dynamics.com/rc/regcont/en_us/op/help/how_oi_im.htm

Things to note:

*Ensure you have put your CRM Online instance in your IE trusted sites

*Ensure IM is running for who you want to see for presence or to send an IM to

*Ensure the e-mail address is the same address used for their IM login

Posted: Thursday, December 11, 2008 4:32 PM by bgalicia
Filed under: ,

Comments

Microsoft Dynamics CRM Online Team Blog said:

For those of you who didn't know, CRM Online can be configured to work with Instant Messaging (Office

# December 11, 2008 9:30 PM

Microsoft Dynamics CRM Online Team Blog said:

With all the recent questions from customers and partners on CRM Online and BPOS (Business Productivity

# May 19, 2009 1:37 PM
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