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Synchronizing CRM Contacts I DO NOT own to my Outlook

I was challenged with this task back in the 3.0 days. It is great that CRM automatically syncs my CRM contacts to Outlook. “What happens when multiple users have the same Outlook contact and try to track in CRM?” Well if the Contact has already been tracked Read More...

Posted: Friday, August 14, 2009 5:27 PM by Eric Boocock | 0 Comments

Filed under: Tips, Settings, Outlook Client

Synchronizing and the Offline Client

One of the great features provided by Microsoft Dynamics CRM Online is the ability to take the application offline (i.e. work on a plane). This capability is made possible by our S+S (software+services) vision of leveraging the best of services (CRM Online) Read More...

Posted: Friday, June 26, 2009 9:16 AM by Eric Boocock | 0 Comments

Filed under: Microsoft CRM Online Blog, Tips, Outlook Client

Achieving Single Sign On with CRM Online

My company uses Active Directory for Authentication but CRM Online uses Windows Live ID. How can I have single sign on if there are 2 different logins. The answer is quite simple. Load the CRM Online Outlook client and during the configuration process Read More...

Posted: Thursday, June 25, 2009 2:38 PM by Eric Boocock | 1 Comments