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Microsoft Dynamics CRM Online Team Blog

This blog is focused on Microsoft Dynamics CRM Online (crm.dynamics.com).

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  • The views expressed in this blog are those of the individual and do not necessarily represent those of Microsoft. This information is provided by way of general information only and should not be relied on without obtaining independent expert advice. These postings are provided "AS IS" with no warranties and confer no rights. You assume all risk for your use.

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Microsoft Dynamics CRM Online Delivers the November 2009 Service Update
                        With the November 2009 Service Update , we are offering even more value in a Microsoft Dynamics CRM Online subscription. Take a look at all the increased business benefits Read More...
August 2009 edition of the Statement of Direction
The August 2009 edition of the Statement of Direction (SoD) white paper is now available. This updated document outlines the future direction of Microsoft Dynamics CRM (On-premise & Online) through to the next major release, Microsoft Dynamics CRM Read More...
Microsoft Dynamics CRM: 4 CRM Market Leader awards and Customer Honored With Industry Award
Microsoft has been recognized with four CRM magazine Market Leader awards in the Enterprise Suite CRM, Midmarket Suite CRM, Sales Force Automation and Business Intelligence categories. ISS Belgium, a division of ISS Worldwide and a Microsoft Dynamics Read More...
Microsoft Dynamics CRM Passes 1 Million User Mark
http://www.microsoft.com/presspass/press/2009/jul09/07-13xRMInitiativePR.mspx Read More...
Enhanced Internet Lead Capture capabilities now available
For those currently using the Internet Lead Capture capabilities within CRM Online you may have noticed that the functionality was enhanced recently.  Here are some highlights of what has improved: - Canadian customers can now take advantage of Internet Read More...
New Enterprise Benchmark - 50K Concurrent Users on Microsoft Dynamics CRM
Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark . To view the Microsoft Dynamics CRM Scalability Benchmark Executive Summary click here . Read More...
Updated Microsoft Dynamics CRM Statement of Direction
This updated document outlines the future direction of Microsoft Dynamics CRM (On-premise & Online) through to the next major release, Microsoft Dynamics CRM “V.Next”. Customer Link: https://mbs.microsoft.com/customersource/documentation/whitepapers/MD_CRM_SOD Read More...
Microsoft Dynamics CRM Online Delivers March 2009 Service Update
Microsoft Dynamics CRM Online Delivers the March 2009 Service Update . Financially backed 99.9 percent uptime service level agreement - Applies in the event of the service level agreement not being met for unplanned outages or system outages. Planned Read More...
Recording Link - Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
I wanted to post the recording link from the web cast.. cheers -jonw Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs Read More...
Effective Business Practice
  Over the last 10 yrs, our economy has expanded our production capacity to near maximum. The economic conditions today are pushing business’s to focus less on capacity and more on effectiveness. With such a drop in demand, the best defense Read More...
Microsoft Dynamics CRM Online Screenshot Demonstration(s)
I prepared this PowerPoint presentation of CRM Online consisting of screenshots for a webinar that only supported the upload of documents, not a live demonstration. In this presentation I walk through each aspect of the Microsoft CRM application. The Read More...
Convergence 2009 (3/10/09 - 3/13/09 | New Orleans, LA)
Registration link WHY ATTEND CONVERGENCE Convergence is the premier Microsoft Dynamics event, bringing customers, partners, team members and industry experts together to discuss ways your current Microsoft Dynamics solution can help your company cut costs, Read More...
Configuring Instant Messaging within CRM Online
For those of you who didn't know, CRM Online can be configured to work with Instant Messaging (Office Communicator, MSN Messenger, or Live Messenger).  Specifically with Office Communicator, you can show presence for a particular user within CRM Read More...
What You Need to Know Before Buying CRM (cross-post to Steve Noe article)
I just finished reading this article written by Steve Noe, and think it should be more widely read.  I've seen similar missives, but think Steve does a very good job distilling some very important concepts. BizITPro | Microsoft Dynamics CRM Training Read More...
Get a 30 day free trial of Microsoft CRM Online Pro and 10% off on the regular monthly subscription rate
The MasterCard® Easy Savings Program is a convenient savings program for MasterCard BusinessCard credit and signature debit cardholders. Through an alliance with Microsoft, Easy Savings members enjoy rebates on small business solutions purchased Read More...
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