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David Zazzo

Microsoft Consulting Services
Installing Zune 3.0 on Windows Server 2008

UPDATE:  If you are looking to upgrade Zune 3.0 to Zune 3.1 on Windows Server 2008 and used this or a similar workaround in the past, check this updated blog post out on how to do that.

The Zune team released version 3.0 of the software and firmware for the devices today - and it touting a lot of great improvements.  One of the enhancements I'm excited about is Channels and being able to use my Zune Pass to sync up content automatically.

I run Hyper-V on my ThinkPad T61p, and so I run Windows Server 2008.  I've been using the Zune 2.5 software without a problem on my ThinkPad, so went and proceeded to download the 3.0 software and get in installed.  Then, I ran into a problem:

zune-cant-install 
So, Zune setup detected that I was running Windows Server 2008 and blocked install.  Asking around the internal mailing lists, no one had come up with a workaround, so I set out to find out, and I did.

Here's how you do it:

Before I begin, it is important for me to note that this is absolutely not supported or endorsed by Microsoft.  If you use this workaround, get Zune installed on Windows Server 2008, and then it doesn't work, make sure you can repro your problem on Windows Vista before calling for support.

Also, don't install Zune on a production server.  That should be an obvious one. (Note that this doesn't apply to Zune specifically - don't install any media playback or anything unnecessary on a server system.)

First, uninstall the existing version (if any) of the Zune software.  Go to Control Panel, Programs and Features, find Zune, and uninstall it.

Next, Download the Zune setup package for version 3.0 for your architecture:

32-bit: http://go.microsoft.com/?linkid=7313338

64-bit: http://go.microsoft.com/?linkid=7313339

Save it to a folder on your computer (don't choose "Run" or "Open").  Open a command prompt, and navigate to the folder where you saved it.

Run "zunesetuppkg-<x86 or x64>.exe /x" to expand the files to a directory of your choosing.  You'll have a folder structure that looks like the following:

Directory of C:\Users\davidzazzo\Downloads\zunesetup30

09/16/2008  07:53 AM    <DIR>          .
09/16/2008  07:53 AM    <DIR>          ..
09/16/2008  07:53 AM    <DIR>          en-US
09/16/2008  07:53 AM    <DIR>          es-ES
09/16/2008  07:53 AM    <DIR>          fr-FR
09/16/2008  07:53 AM    <DIR>          packages
09/12/2008  06:49 PM           897,440 ZuneSetup.exe

"ZuneSetup.exe" is the setup wrapper that'll refuse to install Zune on your Windows Server 2008 system, so we'll skip that. 

Change into the "packages" directory you see there, and you'll see a couple of MSI files:

Directory of C:\Users\davidzazzo\Downloads\zunesetup30\packages

09/16/2008  07:53 AM    <DIR>          .
09/16/2008  07:53 AM    <DIR>          ..
08/27/2008  04:18 PM             7,630 muauth.cab
09/12/2008  06:56 PM           112,128 Zune-es.msi
09/12/2008  06:59 PM           113,152 Zune-fr.msi
09/12/2008  07:02 PM        32,441,856 Zune-x64.msi

The MSI file that we want to install is Zune-x64.msi (or the appropriate file for your architecture - 32-bit or 64-bit). 

Run "msiexec /i Zune-x64.msi" to install the Zune 3.0 software.  You may or may not get a install confirmation, but you'll definitely see the desktop icon appear once it's all good to go.  After that, open up Zune from the Start Menu and you're good to go!

(You can now safely remove the temporary directory where you expanded the initial zunesetuppkg-xxx.exe.)

Happy Listening.

Posted: Tuesday, September 16, 2008 12:28 PM by davidzazzo

Comments

on3eighteen said:

Hi - excellent article...thanks for helping out we server folks.  I have a similar question about installing Zune 3.0 on Windows Home Server (ie., Windows Server 2003).  I found some different steps online & actually got Zune to run as you did on 2008.  However, the fonts are very screwed up almost to the point of illegibility.  I checked my Video Performance settings in Zune & they're set to basic.  I installed Consolas & Segoe & still no luck.  Do you have any thoughts?

-Ben

# October 20, 2008 11:49 AM

davidzazzo said:

Interesting scenario...  I haven't played around with Windows Home Server (beyond installing it in my Hyper-V environment at home), so I don't know what all the limitations are.

I'm not sure what fonts the Zune software uses, but arguably, it'll either come with them or use what's already in the box.  You might double-check to see that all of the fonts on your Windows XP/Vista box are installed in Windows Home Server if it is in fact a font-related issue.  Setting the display preferences to Basic is a good first step.

Good luck!

DZ

# October 21, 2008 12:14 PM

Flamer said:

Help!  I used your excellent instructions to install Zune 3.0 and now I can't uninstall in order to install 3.1!

I have used unzoone to remove all the services, and the windows installer clean up util to get rid of it out of the add remove programs list and then deleted the zune folder out of the program files directory, but now I get this error: http://flamer.co.nz/Random/ZuneInstallError.jpg

I have another Server 2008 computer with Zune installed, keen to not repeat my mistakes on that one...  Have you manged to get 3.1 working on yours?

# November 24, 2008 7:25 PM

davidzazzo said:

Flamer,

Thanks for the note.  Yes, I was able to get Zune 3.1 installed on Server 2008 using the workaround I described above, but I had to uninstall Zune 3.0 first using a different workaround, as the Zune 3.0 / 3.1 "ZuneSetup.exe" still has the hard block for Server 2008.

I'm not familiar with unzoone, but I would generally be suspect of anything that tried to crawl through the registry to remove it.  The MSI uninstaller will generally do a good job of cleaning up Zune.

In any case - on a clean install of Server 2008, you should be able to repeat the above directions for Zune 3.1.  I'll post something in a little bit about upgrading from Zune 3.0 to 3.1 on Server 2008.

Thanks!

DZ

# November 25, 2008 11:23 AM

David Zazzo said:

As a follow up to my last post about overriding the hard block for Windows Server 2008 in the Zune 3.0

# November 25, 2008 1:34 PM

Flamer said:

I finally managed to get it installed by changing ownership of the registry keys that were causing the error, and then giving myself permissions...  Phew!  

Thanks for your help David.

# November 30, 2008 8:06 PM

markeboyle said:

Thanks for the excellent post! Worked like a charm. Now back to my podcasts!

# December 5, 2008 12:01 AM
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