In the Telecom space, the management telecom services, resources, logical and physical infrastructure is the domain of Business Support Systems and Operations Support Systems. The management of services is becoming the domain of Service Delivery Frameworks. This blog will focus on development and trends in this space and the application of Microsoft technologies to achieve agility in Service Delivery.
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I have written here before that Microsoft is a service provider as well as a software vendor. Microsoft has an increasingly vested interest in addressing the difficulties of managing a large array of services both across Microsoft and out to the channels
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