In the Telecom space, the management telecom services, resources, logical and physical infrastructure is the domain of Business Support Systems and Operations Support Systems. The management of services is becoming the domain of Service Delivery Frameworks. This blog will focus on development and trends in this space and the application of Microsoft technologies to achieve agility in Service Delivery.
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An important enabler of the Microsoft Software + Services (S+S) strategy are Office Business Applications (OBA). They are made possible by key platform capabilities, called OBA Services, in the 2007 Microsoft Office system. These consist of: workflow,
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