Online banking leaders include Microsoft FinServ customers
Wachovia, National City and Bank of America lead in customer experience for online banking, according to Keynote, which just completed a study of leading online bank operations. Chase, Citibank, Wells Fargo and Bank of America sites were determined to be the best sites in terms of overall online excellence according to the Keynote WebExcellence Scorecard. Wachovia, which ranked first in the Keynote Customer Experience Rankings, also placed within the top echelon of banks in the Keynote WebExcellence Scorecard.
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