Five Testers From VC

Reporting VC Bugs

[Ron] Matthew in his comment to Rob's introduction asks:

I'm curious. I'm sure most people on a daily basis find problems with the IDE (or improvements). But for mere mortal developers it's not transparent as to how to report these (or if they have been reported in the first place). Any suggestions on improving this process?

I think the standard answer to this question is the same as it's been for a while: call product support and report the bug.  But I've also seen many complaints about this particular method of reporting bugs since, from what I understand, you have to give all the information needed to open up an incident (including credit card info if you're not using an incident that came with some Microsoft product, like MSDN) and it's up to the support engineer to remove the charge.

I do know that we are pretty good about responding to posts on the microsoft.public.dotnet.languages.vc newsgroup but depending on where we are in the product cycle, YMMV.  Sometimes we need to focus on the private beta or alpha newsgroups, for example.

Certainly, if you post a problem here in a comment to one of our posts, we'll make sure to investigate it and take the appropriate action.

(BTW, don't limit your complaints to the IDE only.  If you have issues with other areas of VC++ (compiler, etc.) we'd like to hear about those as well.)

I'll bring this up with the powers that be and post back if I get any better information.

Published Thursday, December 04, 2003 9:21 PM by FiveTestersFromVc

Comments

 

Andrew said:

I don't use VC, so my comments are general.

I regularly find bugs in things.

They are rarely show-stoppers that I need instant action on, so I don't make support calls to get them fixed, I send email.
After a few emails, either I get a # to call support with to get a specific fix, or I get tired of the vapid responses and I let it drop.
(Like the third time someone asks me the OS+Browser I'm using and it is in the message already)

I don't feel that I should have to pay to help MS with their bugs, but I understand that MS doesn't have infinte resources to answer the phone and tell people to refresh the page or update the OS or other trivia.

Help me help you :D
December 5, 2003 9:44 AM
 

Five Testers From VC Reporting VC Bugs | fix my credit said:

June 16, 2009 10:09 PM
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