<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="http://blogs.msdn.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>GovCon : GC Customer Experience</title><link>http://blogs.msdn.com/govcon/archive/tags/GC+Customer+Experience/default.aspx</link><description>Tags: GC Customer Experience</description><dc:language>en-US</dc:language><generator>CommunityServer 2.1 SP1 (Build: 61025.2)</generator><item><title>High-Growth Government Contractor Says Microsoft Dynamics NAV Solution from PVBS Helped Company Manage Growth and Optimize Contract Opportunities</title><link>http://blogs.msdn.com/govcon/archive/2007/12/20/high-growth-government-contractor-says-microsoft-dynamics-nav-solution-from-pvbs-helped-company-manage-growth-and-optimize-contract-opportunities.aspx</link><pubDate>Thu, 20 Dec 2007 04:29:00 GMT</pubDate><guid isPermaLink="false">91d46819-8472-40ad-a661-2c78acb4018c:6811873</guid><dc:creator>czmuda</dc:creator><slash:comments>1</slash:comments><comments>http://blogs.msdn.com/govcon/comments/6811873.aspx</comments><wfw:commentRss>http://blogs.msdn.com/govcon/commentrss.aspx?PostID=6811873</wfw:commentRss><description>&lt;H3&gt;&lt;SPAN&gt;
&lt;P class=MsoNormal style="MARGIN: 5.75pt 0in 0pt; TEXT-INDENT: 0in; LINE-HEIGHT: 12.75pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"&gt;&lt;SPAN style="FONT-SIZE: 9pt; COLOR: #393a46; FONT-FAMILY: 'Verdana','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'"&gt;Pleasant Valley Business Solutions (PVBS) released a press release in regards to one of their customers Oberon Associates. &lt;SPAN style="mso-spacerun: yes"&gt;&amp;nbsp;&lt;/SPAN&gt;What I find particularly notable is that Dynamics NAV supported Oberon’s growth without Oberon having to invest in more functionality. I often hear in talking to government contractors that they outgrow their Quickbooks and GCS Premier solution. This means a considerable effort in upgrading and often times the need to re—learn the system. The PVBS Dynamics NAV solution was robust enough to meet the needs of a high growth and award winning government contractor even as they experienced 135% growth over a 4 year period.&lt;SPAN style="mso-spacerun: yes"&gt;&amp;nbsp; &lt;/SPAN&gt;This is just plain out awesome.&amp;nbsp; A great solution - DCAA Compliant that is built to last.&lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class=MsoNormal style="MARGIN: 5.75pt 0in 0pt; TEXT-INDENT: 0in; LINE-HEIGHT: 12.75pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"&gt;&lt;SPAN style="FONT-SIZE: 9pt; COLOR: #393a46; FONT-FAMILY: 'Verdana','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'"&gt;&lt;SPAN style="mso-spacerun: yes"&gt;&amp;nbsp;&lt;/SPAN&gt;Oberon Associates topped the 2007 Washington Technology Fast 50 list of fastest growing government contractors. The company also received recognition as the 2007 Greater Washington Government Contractor of the Year, with revenues between $25M and $75M, at the Fairfax County Chamber of Commerce's Northern Virginia Government Contractors Council Greater Washington Government Contractor Awards banquet held in early October. Oberon Associates, a woman owned, service disabled veteran owned business, provides operational intelligence, engineering, and information technology services to the intelligence community and government agencies.&lt;o:p&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P class=MsoNormal style="MARGIN: 5.75pt 0in 0pt; TEXT-INDENT: 0in; LINE-HEIGHT: 12.75pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"&gt;&lt;SPAN style="FONT-SIZE: 9pt; COLOR: #393a46; FONT-FAMILY: 'Verdana','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'"&gt;Veterans Jodi Johnson and David Young founded the Manassas, VA company in 2002. It has since grown to 420 employees and reported $48.4 million in revenue in FY2006, for a compound annual growth rate of more than 135 percent. Johnson was profiled in the Washington Technology Fast 50 issue in September.&amp;nbsp; &lt;/P&gt;
&lt;P&gt;Pleasant Valley Business Solutions (PVBS) released a press release in regards to one of their customers Oberon Associates. &amp;nbsp;What I find particularly notable is that Dynamics NAV supported Oberon's growth without Oberon having to invest in more functionality. I often hear in talking to government contractors that they outgrow their Quickbooks and GCS Premier solution. This means a considerable effort in upgrading and often times the need to re-learn the system. The PVBS Dynamics NAV solution was robust enough to meet the needs of a high growth and award winning government contractor even as they experienced 135% growth over a 4 year period.&amp;nbsp; This is just plain out awesome.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;Oberon Associates topped the 2007 Washington Technology Fast 50 list of fastest growing government contractors. The company also received recognition as the 2007 Greater Washington Government Contractor of the Year, with revenues between $25M and $75M, at the Fairfax County Chamber of Commerce's Northern Virginia Government Contractors Council Greater Washington Government Contractor Awards banquet held in early October. Oberon Associates, a woman owned, service disabled veteran owned business, provides operational intelligence, engineering, and information technology services to the intelligence community and government agencies.&lt;/P&gt;
&lt;P&gt;Veterans Jodi Johnson and David Young founded the Manassas, VA company in 2002. It has since grown to 420 employees and reported $48.4 million in revenue in FY2006, for a compound annual growth rate of more than 135 percent. Johnson was profiled in the Washington Technology Fast 50 issue in September.&lt;/P&gt;
&lt;P&gt;Oberon became a PVBS customer in 2006 when Johnson, Young and their management team realized that the company's fast growth was quickly exceeding the limited capabilities of its QuickBooks accounting application. Johnson and Young said, "Our management team liked how everything is integrated in the PVBS solution, from reporting to business analytics, which eliminated the requirement for costly and often incompatible third-party add-ons. The analytics were particularly interesting to us because it would help us understand how well we are managing our contract opportunities." &lt;A class="" title="Oberon Release" href="http://www.pvbs.net/news_release/PVBSrelease151107.htm" mce_href="http://www.pvbs.net/news_release/PVBSrelease151107.htm"&gt;To Read the full release click here.&lt;/A&gt;&lt;B&gt; &lt;/B&gt;&lt;/P&gt;
&lt;P mce_keep="true"&gt;&amp;nbsp;&lt;/P&gt;&lt;/SPAN&gt;
&lt;P class=MsoNormal style="MARGIN: 5.75pt 0in 0pt; TEXT-INDENT: 0in; LINE-HEIGHT: 12.75pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" mce_keep="true"&gt;&amp;nbsp;&lt;/P&gt;&lt;/SPAN&gt;&lt;/H3&gt;&lt;img src="http://blogs.msdn.com/aggbug.aspx?PostID=6811873" width="1" height="1"&gt;</description><category domain="http://blogs.msdn.com/govcon/archive/tags/DCAA+Compliant/default.aspx">DCAA Compliant</category><category domain="http://blogs.msdn.com/govcon/archive/tags/Pleasant+Valley+Business+Solutions/default.aspx">Pleasant Valley Business Solutions</category><category domain="http://blogs.msdn.com/govcon/archive/tags/Dynamics+NAV/default.aspx">Dynamics NAV</category><category domain="http://blogs.msdn.com/govcon/archive/tags/GC+Customer+Experience/default.aspx">GC Customer Experience</category></item><item><title>Words of Wisdom from Microsoft CRM User BAE Systems</title><link>http://blogs.msdn.com/govcon/archive/2007/12/12/words-of-wisdom-from-microsoft-crm-user-bae-systems.aspx</link><pubDate>Wed, 12 Dec 2007 08:37:00 GMT</pubDate><guid isPermaLink="false">91d46819-8472-40ad-a661-2c78acb4018c:6741754</guid><dc:creator>czmuda</dc:creator><slash:comments>0</slash:comments><comments>http://blogs.msdn.com/govcon/comments/6741754.aspx</comments><wfw:commentRss>http://blogs.msdn.com/govcon/commentrss.aspx?PostID=6741754</wfw:commentRss><description>&lt;P style="TEXT-INDENT: 0in; MARGIN: 5.75pt 0in 0pt 0.25in" class=MsoNormal&gt;&lt;FONT size=3 face=Calibri&gt;We had a customer roundtable today and had the opportunity to discuss with Dena Tompros, Director of Enterprise Systems Management on&lt;SPAN style="mso-spacerun: yes"&gt;&amp;nbsp;&lt;/SPAN&gt;how BAE Systems went about implementing Microsoft CRM. Here are some words of wisdom both on the business and technical side from Dena that may be helpful for others going through the process.&amp;nbsp; She shared this with other government contractors attending today's event.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: 0in; MARGIN: 5.75pt 0in 0pt 0.5in" class=MsoNormal&gt;&lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&gt;&lt;o:p&gt;&lt;FONT size=3 face=Calibri&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;u&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Business:&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Have your BD/Capture leadership in place &amp;amp; stabilized before customization&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Define, document &amp;amp; train on any business transformation prior to system implementation&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Have a Stakeholder Committee agree, set, and commit to uphold CRM policy&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Include Business Operations in Stakeholder Committee&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Identify a series of incentives/disincentives to ensure compliance&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;u&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Technical:&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Have your enterprise strategy well-defined when implementing your CRM solution &lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Have all users on the same network for ease of authentication&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1.5in; mso-list: l0 level3 lfo1; tab-stops: list 1.5in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;l&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Otherwise, need to establish 2-hop Kerberos authentication &lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Ensure your Roles &amp;amp; Permissions are clearly defined and testing includes role validation&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="TEXT-INDENT: -0.25in; MARGIN: 5.75pt 0in 0pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in" class=MsoNormal&gt;&lt;SPAN style="FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"&gt;&lt;SPAN style="mso-list: Ignore"&gt;&lt;FONT size=3&gt;¾&lt;/FONT&gt;&lt;SPAN style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;FONT size=3 face=Calibri&gt;Include the Help Desk in pre-deployment testing &amp;amp; training for application familiarity &amp;amp; validation of issue escalation process&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 5.75pt 0in 0pt 27.35pt" class=MsoNormal&gt;&lt;o:p&gt;&lt;FONT size=3 face=Calibri&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/P&gt;
&lt;P mce_keep="true"&gt;&amp;nbsp;&lt;/P&gt;&lt;img src="http://blogs.msdn.com/aggbug.aspx?PostID=6741754" width="1" height="1"&gt;</description><category domain="http://blogs.msdn.com/govcon/archive/tags/CRM+for+Government+Contractors/default.aspx">CRM for Government Contractors</category><category domain="http://blogs.msdn.com/govcon/archive/tags/GC+Customer+Experience/default.aspx">GC Customer Experience</category></item><item><title>Microsoft Flexes ERP Muscle</title><link>http://blogs.msdn.com/govcon/archive/2007/12/01/microsoft-flexes-erp-muscle.aspx</link><pubDate>Sat, 01 Dec 2007 06:27:00 GMT</pubDate><guid isPermaLink="false">91d46819-8472-40ad-a661-2c78acb4018c:6623184</guid><dc:creator>czmuda</dc:creator><slash:comments>1</slash:comments><comments>http://blogs.msdn.com/govcon/comments/6623184.aspx</comments><wfw:commentRss>http://blogs.msdn.com/govcon/commentrss.aspx?PostID=6623184</wfw:commentRss><description>&lt;P&gt;When CACI International Inc. wanted to create an advanced budgeting and reporting software tool for federal agencies, it didn’t want to reinvent the wheel. Instead, the systems integrator sought to build on applications its customers had to minimize user resistance. &lt;/P&gt;
&lt;P&gt;CACI turned to Microsoft Corp., whose popular office applications are used by about 90 percent of government agencies. &lt;/P&gt;
&lt;P&gt;“We didn’t want to start from scratch, but wanted to go with something that users were familiar with; so that the rate of adoption became very easy,” said Ravi Dankanikote, a CACI vice president. &lt;/P&gt;
&lt;P&gt;The result was CACI Enterprise Budget, built on a Microsoft Dynamics enterprise resource planning product. Microsoft’s Dynamics line also includes solutions for customer-relationship and supply-chain management. to See the Full Article &lt;A class="" title="Washington Technology Article" href="http://www.washingtontechnology.com/print/21_15/29063-1.html" mce_href="http://www.washingtontechnology.com/print/21_15/29063-1.html"&gt;click here.&lt;/A&gt;&lt;/P&gt;&lt;img src="http://blogs.msdn.com/aggbug.aspx?PostID=6623184" width="1" height="1"&gt;</description><category domain="http://blogs.msdn.com/govcon/archive/tags/Microsoft+Dynamics/default.aspx">Microsoft Dynamics</category><category domain="http://blogs.msdn.com/govcon/archive/tags/GC+Customer+Experience/default.aspx">GC Customer Experience</category></item></channel></rss>