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Last April I posted a piece on this Blog entitled " If Disney Did Healthcare ". I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction. It was one of those Read More...
Last month, after delivering a keynote address in Orlando and spending a little time visiting Disney attractions, I wrote a piece that pondered what it might be like if Disney did healthcare . Last week I was in Washington, D.C., for the World Health Read More...
I’m writing this from Orlando, Florida, where I just delivered the opening keynote for the American Association of Urgent Care Medicine annual conference and exhibition at the Walt Disney World Resort . As you might imagine, I come here frequently for Read More...
 
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