Update for the Palm Treo 700w Available, with Problems

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Sat, 22 Apr 2006 17:58:42 GMT

By the way, the reason a thick vertical bar is displayed is because the MS Sans Serif font used in the dialog does not contain the ™ glyph for character 0x99. It does contain ® for character 0xAE but "Palm®" is cut-off in the dialog because the dialog wasn't authored to be wide enough and all the text from "Settings" to "Palm®" will not wrap, so it's just cut-off.

Unicode? Zip don't need no stinking Unicode!

Sorting It All Out — Sat, 22 Apr 2006 20:48:23 GMT

I have talked about the limitations in ZIP before in the post Zipping up Unicode file names, but Heath...

re: Update for the Palm Treo 700w Available, with Problems

Norman Diamond — Mon, 24 Apr 2006 09:39:42 GMT

The same kind of inconsistent interpretation of character encoding occurs in your own blog posting. In this one posting of yours, there is a string
Palm« TreoÖ 700w Updater.msi
containing a quotation mark that I've seen in some European languages and an accented vowel that I've seen in some European languages; and there is another string
Palm½ Treo╓ 700w Updater.msi
containing a character that looks like one-half (as in English language Windows shortcut to the three-and-a-half floppy drive in the SendTo folder) and a character that looks like part of a box-drawing graphical character set. Surely you intended both strings to be one translated form of something that includes the US's Registration symbol and Trade Mark symbol, but you ended up with two different translations. Of course since I'm posting this through Internet Explorer, chances are that both strings in this reply will get further mistranslated into other unknown stuff.

> The problem is that zipfldr.dll interpreted
> the file names in OEM code page 437

That only happens in certain versions of Windows that come in MSDN. Ordinarily it uses OEM code page 932 or ANSI code page 932, I don't know which.

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Mon, 24 Apr 2006 19:18:18 GMT

Norman, that was the point - that extracting the package from Windows ZIP yields those invalid characters, while the the second string with the box drawing glyph is the translation result from converting the invalid file name from ANSI code page 1252 back to OEM code page 437. There is no accurate round trip when the file names are presumed to be in OEM code page 437.

Also, those two dots about the "O" are umlauts and are common in German.

re: Update for the Palm Treo 700w Available, with Problems

Norman Diamond — Tue, 25 Apr 2006 03:21:06 GMT

Yes, I understand your point about Windows ZIP, and one of my points was that your point is more true than you expected (because it varies more than you expected, the code pages aren't usually 1252 and 437). My other point was that even your own text in your own posting varies more than you expected, from variations in one or more of:
the editor that you used
the web server that you use
Internet Explorer in Windows XP SP2 with all updates
These encoding problems are more extensive than you knew.

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Tue, 25 Apr 2006 03:33:46 GMT

Norman, I'm using HTML entities if you look at the HTML source, so the box drawing glyph is actually written in HTML as &#9555. All extended characters are to avoid problems with browsers using the wrong code page.

In that paragraph I was talking about how when you display the right and wrong file names in the OEM code page you get even different results. The round trip from OEM to ANSI back to OEM was different because the file names shouldn't have been treated in the OEM code page in the first place. Those characters are meant to be there and are coded correctly in context according to the paragraph.

re: Update for the Palm Treo 700w Available, with Problems

Norman Diamond — Wed, 26 Apr 2006 03:21:06 GMT

> the box drawing glyph is actually written in
> HTML as &#9555

I see, I didn't realize that was intentional.

You had posted two screenshots showing strings that differed in those two characters, but in both screenshots the characters are not box drawing glyphs. So I thought that this third version (with one box drawing glyph and one other glyph) was intended to match one of the screenshots instead of being a third variation. Sorry for my misunderstanding.

Update for the Palm Treo 700w Available Again

Heath Stewart's Blog — Sat, 29 Apr 2006 00:31:07 GMT

The update for the Palm Treo 700w is back up on the Palm.com web site and reports to have fixed the installation problems.

re: Update for the Palm Treo 700w Available, with Problems

Ben Carmona — Sun, 02 Jul 2006 00:00:39 GMT

PLEASE HELP! THE INFO COPIED BELOW IS THE EXACT PROBLEM I'M HAVING.

"Some other users as well as I also had problems where the association for the .hta file extension was lost so a prompt for an application to open the file is displayed. If this happens to you, select "Internet Explorer". Ultimately it will open under mshta.exe. If you're familiar with the file extension registry, just find ".hta" under HKEY_CLASSES_ROOT and change the default value back to "htafile".

WHENEVER I GO TO RUN THE DISC (WHICH COMES WITH THE PHONE NOW) OR THE APPLLCATION INSTALLED FROM PALM'S WEBSITE, I GET THIS ERROR. THERE'S NO TYPE OF PRONT FOR ANYTHING. JUST GOES STRAIGHT TO THIS WHEN I CLICK ON IT.

MICROSOFT VISUAL C++ RUNITME LIBRARY
PRORGRAM: C:\WINDOWS\SYSTEM32\MSHTA.EXE
ABNORMAL PROGRAM TERMINATION

Thanks in advance.

Ben Carmona
Ben@BenCarmona.com

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Mon, 03 Jul 2006 22:10:01 GMT

Ben, you are experience a different problem. The .hta is opening when mshta.exe but some problem on your system is causing a fatal error in mshta.exe. I cannot provide direct support for mshta.exe, but I would encourage you to visit http://update.microsoft.com and make sure that you're fully up to date on all critical patches available.

You might also visit http://support.microsoft.com/search/default.aspx?query=mshta.exe to find known problems with mshta.exe.

Palm Treo 700w - A Problem Device!!!!!!!!!!!!!!

Deb — Sun, 23 Jul 2006 03:49:53 GMT

The Treo 700W is absolutely the worst wireless device I have ever owned. The Palm store switched out my first 700W because of multiple issues include a key pad that would not work, freezing screens, calendar issues, etc.

On my replacement 700W I installed the update. My problems have multiplied 5x. My screens freeze. I have to pull out my battery four times per day to reset the device. I soft reset the device frequently. I cannot hard reset the device until I fly to see my IT guys in Boston. WHAT A PAIN!!!

Have you heard any good things or bad things about the Palm 700P?

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Mon, 24 Jul 2006 21:44:36 GMT

Deb, I've experienced many of these problems myself. I also have to soft-reset my device often, and some times the phone hasn't switched from data to phone mode, which means I can't receive calls or make calls without soft-resetting the phone.

re: Update for the Palm Treo 700w Available, with Problems

Marine — Sat, 29 Jul 2006 03:33:35 GMT

I own the Palm 700W. I usually have no signal strength or only 1 bar when my wifes regular Verizon phone jas full strength. I only have a few more days left before my return policy runs out. Help!!!!

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Sat, 29 Jul 2006 03:41:52 GMT

Marine, I'm sorry but I cannot help you. Please contact Verizon support. The number is available on their web site.

re: Update for the Palm Treo 700w Available, with Problems

imentos — Wed, 13 Sep 2006 22:01:46 GMT

It seems that ™ always show in vertical thick bar in ms installer. Is there a way that I can change sans serif to another font? because I want to show ™ in my installer pages. Help!!!

re: Update for the Palm Treo 700w Available, with Problems

Heath Stewart — Wed, 13 Sep 2006 23:18:08 GMT

imentos, you can pick fonts for dialog content (client area) but not window frame content (non-client area) like the title. Just read the documentation for the Control table about how to set the font. If you're trying to do that in the title, though, you should shy away from doing that because not every font - as you've seen - include a glyph for ™.