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Social Computing: Industry Voices

Social Computing News and Opinions from the vertical industry teams

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Consumer choice is beneficial and powerful…
I feel compelled to write about my latest healthcare experience. Let me start by saying that the industry group at Microsoft including myself has presented the 5 trends in healthcare many times. Kudos to Dr. Crounse for the deck in the first place. One Read More...
Visited the hospital lately?
When is the last time you or a family member stayed in the hospital overnight?  Hopefully, the answer is "quite some time ago".  Unfortunately, for me, my father is in his late sixties and was recently hospitalized for 7 nights due Read More...
Social Networking and QR Codes
The way we exchange contact information has changed very little since the Chinese started using Visiting cards (or calling cards) in the 13th century and the Europeans in the 17th century. These evolved into the business cards of today. Enter QR Codes. Read More...
Location-based Mobile Social Networking Will Generate Global Revenues of $3.3 Billion by 2013
ABI Research’s new study “ Location-based Mobile Social Networking ” offers insight into trends, social networking features, drivers, barriers and includes detailed descriptions of solutions and market players, with special focus on Read More...
Reach out to your Customers via quick SMS Campaigns
I tried out Tagga.com today and think its a neat little application for creating quick SMS campaigns. You can tag items in the physical world and create badges like the one you see alongside and have people text in a key word for more details. For instance, Read More...
Online Identities
Recruiters have been known to mine all information about you via Blogs, Twitters and the other digital footprints that you leave behind. An online identity is a social identity that you establish in online communities. Although some people prefer to use Read More...
Tapping Tacit Knowledge with Social Networking Tools
By definition, tacit knowledge is knowledge that people carry in their minds and is, therefore, difficult to access. Tacit knowledge has been found to be a crucial input to the innovation process. An organizations ability to innovate depends on its level Read More...
Customer Service and Blogging
There is an interesting trend of companies using microblogging services like Twitter to monitor customer complaints. One example mentioned in the Boston Globe is that of a customer who griped about his HDTV reception via twitter during an NBA playoff Read More...
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